Estuary Housing Association

Switchboard: 0300 304 5000 Repairs: 0808 169 1969 info@estuary.co.uk
Estuary Housing Association
  1. image-Make a Payment@2x.png How To Pay Your Rent

    The different ways you can pay and keep up to date with your rent.
  2. image-Your Tenancy Info-Find a Home@2x.png Estuary and CHP Merger

    Find out more about our merger with CHP.
  3. image-Contact Us@2x.png Contact Us

    We want to hear from you! Feedback, compliments and complaints.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

  1. image-Asset 6@2x.png About Us

    About Estuary Housing Association, our values, principles, priorities and strategies.
  2. image-Repairs@2x.png Repairs

    How to report a repair and what an emergency repair is.
  3. image-Your Tenancy Info-Find a Home@2x.png Building Safety

    Ways we keep you safe and what you can do, too.
  4. image-15752.png Financial Help and Assistance

    Financial help and advice

News

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Temporary Phone Line Closure – Friday 13th March

Due to essential system maintenance, our main phone lines will be closing early at 4:00pm on Friday 13 March and will reopen at 9:00am on Monday 16 March. Please note that our repairs line will ...

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Your Online Account Scheduled Maintenance

Our customer portal, Your Online Account, will be unavailable from 4pm on Friday 13th March until 10am on Monday 16th March as we undertake some maintenance.  You'll still be able to make paymen...

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Rent Increase and Universal Credit

Do you receive Universal Credit? You will need to update the Department for Work and Pensions (DWP) about changes to your rent and service charge through your online journal. Important: Please ...

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A Fantastic Coffee Morning!

There's nothing quite like the power of a good cuppa and a bit of sunshine to bring people together!  On Monday, we hosted a coffee morning at our Rayleigh scheme, and it was a wonderful turnout...

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Events

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Merger Consultation, Uttlesford

Wednesday 22st October, 10:30-12:00...

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Merger Consultation, Tendring

Tuesday 21st October, 10:30-12:00...

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Bexhill Drive Community Action Day
Bexhill Drive Action Day

Wednesday 15th October 2025...

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Merger Consultation, Thurrock

Wednesday 15th October, 10:00-12:30...

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints