What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

News

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Mon 29th June - Short Office Closure

Our phone lines and web chat will be unavailable from 1.45pm and 3.15pm on Monday 29 June due to an employee event. Former Estuary customers: The repairs phoneline (0808 169 1969) will be available a...

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Applications Open for Our Community Fund Grants

We’re pleased to announce the launch of our Community Fund Grant programme, giving customers and local community groups the opportunity to apply for funding of up to £1,000 to support proj...

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Black Inclusion Week: Moving Beyond Representation

Giving a Voice to the Unheard: Why Inclusion Must Go Beyond Representation In every community, some voices are confident and regularly heard, while others remain quieter and often overlooked. Many ...

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Black Inclusion Week, 11th- 17th May:  Listening, Learning and Taking Action

Black Inclusion Week is a national awareness week which focuses on increasing inclusion, representation and opportunity for Black people in the UK. It also emphasises the importance of creating space...

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints