Estuary Housing Association

Switchboard: 0300 304 5000 Repairs: 0808 169 1969 info@estuary.co.uk
Estuary Housing Association
  1. image-Make a Payment@2x.png How To Pay Your Rent

    The different ways you can pay and keep up to date with your rent.
  2. image-Your Tenancy Info-Find a Home@2x.png Estuary and CHP Merger

    Make your voice heard with our potential merger with CHP.
  3. image-Contact Us@2x.png Contact Us

    We want to hear from you! Feedback, compliments and complaints.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

  1. image-Asset 6@2x.png About Us

    About Estuary Housing Association, our values, principles, priorities and strategies.
  2. image-Repairs@2x.png Repairs

    How to report a repair and what an emergency repair is.
  3. image-Your Tenancy Info-Find a Home@2x.png Building Safety

    Ways we keep you safe and what you can do, too.
  4. image-15752.png Financial Help and Assistance

    Financial help and advice

News

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Invisible Struggles, Real Impact: My Life With Disability

We’re grateful to a customer who has generously shared their personal experience of living with a disability. Their story provides an honest and powerful insight into the realities of fluctuatin...

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A Reflection on ADHD

We understand the world, but the world doesn’t always understand us One of our customers has kindly shared their experience of living with ADHD and being neurodivergent. They noted that childr...

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RVIPS Attend Voids Inspector Training

Four members of our RVIP and Madeleine, Customer Voice Officer, recently underwent 'Void Inspector' training led by Nicholas Kyprianou, Head of Repairs. Nicholas gave an interesting and informative tr...

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Customer Equality, Diversity and Inclusion (EDI) Forum Launched by the Resident Voice and Influence Panel

A Customer Equality, Diversity and Inclusion (EDI) Forum has been launched by the Resident Voice and Influence Panel (RVIP), reflecting their commitment to ensuring that under-represented voices are h...

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Events

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Merger Consultation, Uttlesford

Wednesday 22st October, 10:30-12:00...

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Merger Consultation, Tendring

Tuesday 21st October, 10:30-12:00...

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Bexhill Drive Community Action Day
Bexhill Drive Action Day

Wednesday 15th October 2025...

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Merger Consultation, Thurrock

Wednesday 15th October, 10:00-12:30...

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints