What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

News

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Temporary Phone Line Closure – Thursday 2nd October

On Thursday 2nd October, our phone lines will be closed until 2:00pm to allow all staff to attend an all-staff meeting. The repairs line: 0808 169 1969 will remain unaffected and continue to ope...

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Celebrating National Inclusion Week Together

From 15–19 September, our teams took part in National Inclusion Week — a celebration of community, culture, and connection. Throughout the week, colleagues shared personal stories an...

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Zero tolerance for racism, violence and hate crime in our communities

At Estuary we believe that everyone deserves a safe and secure home in a community they can be proud of. We're committed to creating an inclusive environment where everyone feels respected and empowe...

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RVIP Meeting Update

Our August RVIP meeting was once again held in Chelmsford, making it easier for one of our local customers to attend. Ian Martin joined us via Teams and provided an update on the potential merger. His...

Events

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Merger Consultation, Uttlesford

Wednesday 22st October, 10:30-12:00...

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Merger Consultation, Tendring

Tuesday 21st October, 10:30-12:00...

Bexhill Drive Community Action Day
Bexhill Drive Action Day

Wednesday 15th October 2025...

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Merger Consultation, Thurrock

Wednesday 15th October, 10:00-12:30...

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints