News and Events
What counts as an emergency?
- Gas Leak
- Total loss of electricity
- Dangerous electrical installation
- Total loss of water
- Serious water leak
- Blocked drains and sewers
- Loss of heating
- Damaged entrance property door
- Serious roof leak.
- Loose roof file, gutter or drain pipe where dangerous
- Loose bricks or masonry where dangerous
Ken Johnson House, 1091 London Road, Leigh on Sea was officially opened by George Kieffer, Chair, on Monday 24th November. The scheme is proudly named after Ken Johnson, the former Chair who served on the Board of Management for 16 years. This is in recognition of the tremendous contribution that Ken made to improving the lives of so many in the community.
If you sign up to MY ESTUARY online you will be able to do any of the following at a time to suit you.
- Check your rent account
- Report a repair and receive an instant reference number
- Report anti-social behaviour
- Check on all current and past cases on your account
- Amend your telephone numbers and email address
Sign up before 31st December and be included in the prize draw to win £50 Love to Shop Vouchers.
** You must have an email address to be able to register. If you have not informed us of your email address, please do so by calling the Central Services Team on 01702 462246 **
The Annual Report for Tenants has been produced in partnership with tenants, it informs you of how we have performed over the last year which includes:
- Tenant Involvement
- Neighbourhood and Community
- Supported Housing & Care
- Welfare Reform
- Building New Homes
- Value for Money
- How We Spend Our Money
- Value for Money
You can also view the Governance and Financial Viability Report which is a supplement to the Annual Report for Tenants. Printed copies of these reports are available upon request, please telephone 01702 462246.
Download Your Corporate Annual Report 2013/14
We welcome George Kieffer Estuary's New Chair of the Board who joined us on 1st September. George is experienced in Banking with a Commercial background in both private and public sector and is also
- Vice-Chair of South East Local Enterprise Partnership
- Chair of Haven Gateway Partnership
- Chair of Visit Essex
"I'm delighted to be joining Estuary Housing and I am looking forward to contributing to the success of the Association"
In Touch Thursday was completed for the fifth year on 22nd May 2014. The event’s focus was for staff to visit residents and have a conversation about their home.
Who did we visit?
62 staff visited 170 homes in Southend, Thurrock, Havering and Colchester. The majority of residents (93%) were satisfied with their home.
Would you like to know more about what residents thought of the repairs, gardening and cleaning?
You can download the feedback leaflet from our website homepage – www.estuary.co.uk or contact the Central Services Team on 01702 462246 or e-mail firstname.lastname@example.org. A member of the team will post a copy of the leaflet to your home.
With winter approaching, now is the perfect time to look at switching energy providers.
My Home Energy Switch is an energy supply service from the National Housing Federation to help tenants reduce their energy bills.
This service is completely free and impartial and on average customers save £92.49 on their energy bills.