News and Events
Winter is definitely on its way and along with it, the colder weather.
If you receive Pension Credit or another means tested benefit, you may qualify for a Warm Home Discount. This is a one off £140 discount made directly to your electricity bill between October and April.
If you are eligible, you will receive a letter from the Department of Work and Pensions by 16th December letting you know if you will automatically receive the discount or if you need to apply. To find out more and see if you meet the criteria, visit https://www.gov.uk/the-warm-home-discount-scheme, or contact your energy supplier.
Our staff are here to help you, please treat them with respect
Occasionally, the language and manner of some callers makes it very difficult for us to deal with their enquiries. When this happens, our staff will warn callers that their behaviour is not acceptable. If the callers continue to behave in an abusive way, our staff will end the call and information may be passed to the relevant officer for further action. Please remember our staff are here to help you and abuse will not be tolerated.
Our latest report, Governance & Financial Viability and Value for Money Self Assessment Report 2015/16, is now available online.