Your views matter

Listening to our customers is very important to us.

Have Your Say

Vicki Khan organises the 'Have Your Say' group meetings

Have Your Say LogoPicture of Voice Editor Vicki Khan

Vicki says "As a Compliance Officer, part of my role is to help customer engagement. I do this by editing the ‘Voice’ newsletter and organising the Have Your Say meetings."

"We frequently organise Have Your Say meetings with our customers to discuss their support and the service Estuary Housing provides to them. We ask them if they have any feedback to give us."

Our customers are also encouraged to chair the Have Your Say meetings where we discuss new ideas, publications and how we could improve.

We also give information and advice about staying independent, keeping safe and ideas on activities.

"These meetings have gone from strength to strength; we now arrange our meetings around activities such as picnics in the park, walks and social events. We also invite guest speakers". 

"Also every year, we ask our customers, their friends and families and professional people who support them how we are doing. We do this by sending out surveys. We then listen to feedback we are given to improve the quality of service we provide."

"Listening to customers is really important to us."

 

Vicki Khan
Compliance Officer
Quality and Compliance Team
Email: vicki.khan@estuary.co.uk
Phone: 01702 445471

 

Satisfaction Surveys

Every year we send out surveys. This is where the families and friends of our customers and people who look after them (such as doctors, nurses or social workers) are asked about how happy they are with our service.

Please click on the pictures below to see what people told us in 2017/18:

     Link to Nuring and Registered Care Satisfaction surveys 2017/18   Link to supported living Satisfaction surveys 2017/18     Link to Community Support Satisfaction surveys 2017/18

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