Your views matter

Listening to our customers is very important to us.

Have Your Say

Vicki Khan organises the 'Have Your Say' group meetings

Have Your Say LogoPicture of Voice Editor Vicki Khan

Vicki says "Resident involvement is very important to us, we engage with our customers and the people we support in order to gather their views.

We hold quarterly Have Your Say meetings with our customers, who also chair the meetings, to discuss their support and the service Estuary Housing provides to them. We ask them for their feedback. We invite guest speakers to discuss things such as fire safety and keeping healthy.

This group also looks at new publications, survey forms and newsletters and gives feedback. These meetings have gone from strength to strength; we now arrange our meetings around activities such as picnics in the park, walks and social events.

We have also created ‘Quality Checkers’, our customers who are involved in recruitment and checking the quality of their service and newsletters and leaflets. We listen to their views on who to recruit and how we can improve service provision.

Each year, we send out satisfaction surveys to our customers, their friends and families and visiting professionals, to check how we are doing. We listen and respond to this feedback in order to improve the quality of services we provide."

Vicki Khan
Compliance Officer
Quality and Compliance Team
Email: vicki.khan@estuary.co.uk
Phone: 01702 445471

Satisfaction Surveys

Every year we send out surveys. This is where the families and friends of our customers and people who look after them (such as doctors, nurses or social workers) are asked about how happy they are with our service.

Please click on the pictures below to see what people told us in 2017/18:

     Link to Nuring and Registered Care Satisfaction surveys 2017/18   Link to supported living Satisfaction surveys 2017/18     Link to Community Support Satisfaction surveys 2017/18

Feedback

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