Your views matter

Listening to our customers is very important to us.

Have Your Say

Vicki Khan organises the 'Have your Say' group meetings

Have Your Say LogoVicki says "As a Compliance Officer, part of my role is to help customer engagement. I do this by being editing the ‘Voice’ newsletter and organising the Have Your Say meetings."

"We frequently organise Have Your Say meetings with our customers to discuss their support and the service Estuary Housing provides to them. We ask them if they have any feedback to give us."

Our customers are also encouraged to chair the Have Your Say meetings.

At these meetings we discuss new ideas, publications and how we could improve.

We also give information and advice about staying independent, keeping safe and ideas on activities.

"These meetings have gone from strength to strength; we now arrange our meetings around activities such as picnics in the park, walks and social events. We also invite guest speakers". 

"Also every year, we ask our customers, their friends and families and professional people who support them how we are doing. We do this by sending out surveys. We then listen to feedback we are given to improve the quality of service we provide."

"Listening to customers is really important to us."

Picture of Voice Editor Vicki Khan

Vicki Khan
Compliance Officer
Quality and Compliance Team
Email: vicki.khan@estuary.co.uk
Phone: 01702 445471

 

 

 

Satisfaction Surveys

Every year we send out surveys. This is where the families and friends of our customers and people who look after them (such as doctors, nurses or social workers) are asked about how happy they are with our service.

Please click on the pictures below to see what people told us in 2016/17:

  Survey feedback for Registered and Nursing care 2016/2017  Survey feedback for Supported Living 2016/2017  Survey feedback for Community Support 2016/2017   

The 2017/18 Satisfaction Survey is now underway

To complete a survey, please click the button below which best describes you:

 

A professional person who looks after someone we support     A friend or relative of somone we support in Registered Care or Supported Living       A friend or relative of someone we support in the Community      A person we support in Registered Care or Supported Living 

A person we support in the community