Your Rent and Ways to Pay
When you sign your tenancy agreement, you take on the responsibility of ensuring that the rent and, if appropriate, service charge, is paid in full and on the day it is due.
You must make rent payments either weekly or monthly in advance, in accordance with the terms and conditions stated in your tenancy agreement. Paying your rent is the most important household bill. If you fail to pay your rent, it can mean that you lose your home, have a poor credit rating and then have problems finding a new home.
Keep your account clear and automatically be entered into the monthly prize draw. Estuary TC monthly draw (2).pdf [pdf] 117KB
Ways to Pay
The easiest and simplest way to pay is by Direct Debit. Direct Debits can be taken any day that is convenient for you and a Direct Debit Mandate.pdf [pdf] 67KB can be downloaded. Alternatively, a Direct Debit can be set up over the phone. For further help or information, please contact the Income Team or telephone us on 0300 304 5000.
These payments can be set up weekly, fortnightly or monthly and are taken directly from your bank account. A Standing Order Form [pdf] 66KB will need to be completed.
To find out more, visit allpay
You can make payments using your Estuary Payment Card by cash or debit card at a shop or post office displaying the PayPoint sign.
Please contact the Income Team on 0300 304 5000 or by email: Income.Team@estuary.co.uk if you do not have a payment card.
You can now make rent payments by secure SMS text message. To use this service you will need a UK registered mobile phone, an allpay payment swipe card and a current debit or credit card. To begin making text payments, register at: https://www.allpayments.net/textpay
Once registered, you text a simple code and the amount you wish to pay to a designated number each time you want to make a payment. It really does give you the facility to pay your rent anytime, anyplace, anywhere.
Please remember your rent should always be paid in advance or clear whether you are required to make weekly, fortnightly or monthly payments. If there is a problem with rent payments, it is essential that you contact the Income Team as soon as possible on 0300 304 5000 or by email: Income.Team@estuary.co.uk
Telephone payments can be made using your debit or credit card by calling the allpay Automated Service - tel. 0844 557 8321* (open 24 hours.) You will need your Estuary payment card. Please contact the Income Team on 0300 304 5000 or by email: Income.Team@estuary.co.uk if you do not have a payment card.
*Please note: Calls to allpay's 0844 numbers will be charged at 7 pence per minute plus your phone company's access charge, which may vary depending on provider.
Cheque payments take 7 days to be processed and can be made at:
Housing Services Office
My Advice Gateway
If you need help or support, check our Support Services area. It includes My Advice Gateway, a free resource to help you quickly find the information you need to claim benefits, access help and support or look for a job or training opportunities.