Important Information

News and Events

  1. Money Advice Service Update

    The Single Financial Guidance Body (SFGB) will replace the 3 existing providers of government-sponsored financial guidance – the Money Advice Service, the Pensions Advisory Service and Pension Wise – bringing together the provision of debt advice, money guidance and pension guidance for the first time. Find out more...

  2. Star Survey 2019

    Star Survey 2019

    TLF Research may be giving you a call as they are undertaking resident surveys on our behalf.

    The call should only last for 10 minutes and satisfaction will be measured through the eyes of the customer, YOU!

    As a thank you for taking part in the survey you will be entered into a prize draw and be in with a chance of winning £250  shopping vouchers. Plus you get to have a say on the services that you receive from us.

    We are particularly keen to obtain feedback from residents that have not taken part in the survey previously. If you would like to take part in the 2019 survey please contact our Central Services Team or call 0300 304 5000.

    Telephone calls will take place on weekdays only between 9.00am – 8.00pm.
    TLF will be able to book an appointment if a future day or time is more convenient for you. 

  3. Supporting residents into work

    Supporting residents into work

    In the Resident Involvement Strategy one of the agreed priorities is to help residents increase their chance of employment, training or learning opportunities. We recently brought some of the Grounds Estate Maintenance & Cleaning service in-house. The Customer & Community Engagement Team promoted these opportunities to residents.  We are pleased to announce that six of these vacancies were filled by Estuary residents.

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