Important Information

News and Events

  1. You will only be able to report urgent and emergency repairs

    You will only be able to report urgent and emergency repairs

    Wednesday 10th July 

    Axis our repairs partner, are making changes to their IT system today to help improve service delivery.   Unfortunately they will only be able to deal with EMERGENCY AND URGENT REPAIRS.  If you have a routine repair please can you report it later this week.

    We apologise for any inconvenience this may cause you.

     

     

  2. 2nd July - Our phone lines may be affected

    Our phone lines may be affected

    Our offices close at 5.30 p.m. but our phone lines are open to report emergency repairs only.  The lines may be affected on Tuesday 2nd July between 5.30 pm and 5.45 pm.  If you need to report an emergency repair please call 0808 169 1969. We apologise for any inconvenience this may cause.

  3. Housing Officers are changing

    Housing Officers are changing

    We are changing the way we deal with your queries to provide a better service.

    As from 1st July you no longer have to wait to talk to the Housing Officer who covers the area you live in.  We now have 8 Housing Officers who will be able to deal with a range of queries no matter where you live.  They will also deal with any communal Anti-Social Behaviour issues, although communal repairs and grounds maintenance (cleaning or gardening) still needs to be reported in the usual way

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