1. Home

  2. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Voluntary Right to Buy
      2. Meet the Tenancy Team
      3. Right To Acquire
      4. Your Rights and Responsibilities
        1. Changes to your household
        2. Keeping a pet
        3. Taking over a tenancy when someone dies
      5. Lodgers and subletting
      6. Mutual Exchange
        1. Mutual Exchange Guarantee
      7. Transfer
      8. Carrying out improvements and alterations
        1. Making Improvements
      9. Eviction advice
      10. Moving Out
    3. Your Rent and Ways to Pay
      1. Changes to rents and tenancies
      2. Not Paying Your Rent
      3. Managing Your Money
      4. Eviction Advice
      5. Meet the Income Team
    4. The Market Rent Team
      1. Market Rent and Rent to Buy Tenancies
      2. Market Rent Tenant Improvements
      3. Deposit Protection Service
      4. Vacating Your Property Guide
      5. Market Rent Newsletter
    5. Your Property
      1. Water Hygiene
      2. Repairs
        1. Responsibility For Repairs
        2. Repairs - Our Promise
        3. Keeping Safe In Your Home
      3. Planned Maintenance
      4. Environmental Issues
      5. Asbestos
        1. Asbestos Surveys
      6. Resident Involvement In Property Services
      7. External Redecoration
      8. Mould And Condensation
      9. Aids And Adaptations
      10. Damp and Black Mould
      11. Gas Safety
      12. Fire Safety
    6. Resident Involvement
      1. Meet The Customer Engagement Team
      2. Resident Involvement Service Guarantee
      3. Estuary Resident Services Review Panel
        1. Do you Have a Request for the ERSRP?
      4. Federation of Estuary Residents
      5. Estate Improvement Budget
      6. Resident Awards 2018
      7. My Digital Voice
      8. Estuary in Bloom
      9. Estate Block Street Reps
      10. Timetable of Events
      11. Resident Groups
      12. The Big Day Out 2017
      13. Resident Awards 2017
    7. GEMS
      1. GEMS Inspection Timetable
      2. Meet The GEMS Team
      3. Key Issues
    8. Anti Social Behaviour
      1. Anti Social Behaviour and Action to Take
        1. Harassment
        2. Anti Social Behaviour Diary
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse Contact Information
      6. Report Anti-Social Behaviour
    9. Leaseholders/Shared Owners
      1. Shared Ownership Resales
      2. Leaseholder Responsibilities
      3. Selling a Leasehold Property
      4. Leaseholder Service Charges
      5. Leasehold Arrears of rent and service charges
      6. Leaseholder Repairs and Improvements To Your Home
      7. Staircasing
      8. Buildings Insurance
      9. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Support Services
      1. Contents Insurance
    12. Useful Links
  3. About Us

    1. How We Use Your Infomation
    2. Contact Us
      1. Contact Us Form
      2. Website Reporting Form
    3. Senior Management Structure
    4. Governance Structure
      1. Board Members
      2. Resident Board Members
    5. Equality and Diversity
      1. Equality and Diversity Impact Assessments
    6. Service Standards
    7. Annual Report and Financial Statement
      1. Annual Report 2017
      2. Value For Money Self Assessment 2015/2016
      3. Value For Money Self Assessment 2014/2015
      4. Development Transactions over £500
    8. Media Centre
      1. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      2. Corporate Publications
      3. Events Calendar
    9. Have Your Say
      1. Give Us Your Feedback
      2. Online Feedback Form
      3. Statutory and Discretionary Payments
      4. Customer Feedback Service Guarantee
    10. Procurement
      1. Current Tenders
    11. Our History
    12. Mission Statement Values and Aims
    13. Value For Money - VFM
    14. Working For Estuary
      1. Apprenticeships and Graduate Placements
      2. Current Vacancies
      3. Reasons for Working at Estuary
      4. Other Opportunities
    15. Green Zone
    16. Room Hire
    17. Safeguarding
    18. Modern Slavery and Human Trafficking Statement
  4. Benefits & Employment

    1. What's On in Your Area?
    2. Changes For People Who Have a Limited Capability For Work
    3. Your Pathway to Employment
      1. Job Clubs
      2. Free Training Opportunities
        1. Seetec-Enhancing Apprenticeships
      3. Heads Up
      4. Apprenticeships
    4. Welfare Fund
      1. Welfare Fund Application
    5. Universal Credit
      1. Universal Credit - Frequently Asked Questions
      2. Universal Credit Full Service Go-Live Dates
      3. It Pays to Stay
    6. Bedroom Tax
    7. The Benefit Cap
    8. Non Dependant Deductions
    9. Discretionary Housing Payments
    10. Working Tax Credit
    11. Council Tax Support
    12. Personal Independence Payment
    13. Help with bills and one off costs
      1. Help with your Energy Bills
    14. State Pension
    15. Pension Credit
    16. Calculators
    17. Welfare Reform Calculator
      1. Changes to Housing Costs April 2017
    18. Glossary of terms
  5. Supported Housing

    1. Make A Difference
    2. Registered Care
    3. Nursing Care
    4. Supported Living
    5. Community Support
    6. Your views matter
    7. Supported Housing & Care Newsletters and Leaflets
  6. Finding a Home

    1. Shared Ownership New Build Sales
    2. Shared Ownership Resales
    3. Guide to Shared Ownership
    4. Find a rented home
    5. Our Waiting List
    6. Market Rented and Rent to Buy
  7. Building New Homes

    1. New Developments
    2. Meet The Development Team
  8. Nursery & Family Services

    1. Nursery
      1. Jelly Babies
      2. Jelly Tots
      3. Jelly Beans
      4. Enquiry Form
      5. Registration Form
      6. Children with Additional Needs
      7. Further Information
        1. Opening Times and Fees
        2. Learning, EYFS & Ofsted
          1. Ideas for Home Learning
        3. Partnership With Parents
        4. Outdoor Play, Snacks and Meals
        5. Nursery Team
        6. Nursery Policies
        7. Nursery Staff Team
    2. Family Centre
      1. Services
        1. Services for Parents and Adults
        2. Services for Young People
        3. Hall Bookings
      2. News and views
        1. What People Have Said About Our Services
        2. Online Questionnaire
        3. Feedback
      3. Contact Family Centre
        1. Family Centre Online Contact Form
    3. How to find us