News and Events
IMPORTANT – Heatwave advice ☀
The Met Office has issued a level 3 alert regarding a heatwave in the East of England. This means 90% chance of going above 30 degree C in our locality.
Oomph is a programme promoting health and wellbeing of older adults and people with learning disabilities. We have trained staff and are holding sessions in 4 of our services. The first 3 months has gone really well. Our Oomph Q1 Report.pdf [pdf] 310KB is now available to read.
We have been made aware that an Energy Saving Solution company called Eco Target Ltd. have mistakenly called at some Estuary properties on 16th July to check loft insulation.
Following some reports of fires and barbecues on balconies in tower blocks, we would like to remind residents of our barbecue regulations.
Our customers report increased satisfaction with the way their repairs are being carried out
Our repairs customer satisfaction level for May is 96%. This is the highest level of customer satisfaction for over 5 years and represents significant change in contractor performance.
The performance has steadily improved over the last 11 months despite a range of operational issues during that time. We hope to continue to maintain this performance over the coming 6 months whilst we look at procuring our long term repairs and maintenance partner.
Remember to report a repair you need to call AXIS direct on 0800 169 1969
The Customer and Community Engagement Impact Assessments 2017-18.pdf[pdf] 2MB publication is now available for you to download.
It contains the details of our strategy and priorities and the level of impact we're having in the community, as well as our social value.
You will also receive a printed copy in your Estuary News Spring 2018 [pdf] 3MB this month.