News and Events
17/07 - 1pm - Axis phone lines are now working and you can now report repairs without experiencing any problems. We apologise for any inconvience you may have experienced earlier today.
Wednesday 10th July
Axis our repairs partner, are making changes to their IT system today to help improve service delivery. Unfortunately they will only be able to deal with EMERGENCY AND URGENT REPAIRS. If you have a routine repair please can you report it later this week.
We apologise for any inconvenience this may cause you.
Our offices close at 5.30 p.m. but our phone lines are open to report emergency repairs only. The lines may be affected on Tuesday 2nd July between 5.30 pm and 5.45 pm. If you need to report an emergency repair please call 0808 169 1969. We apologise for any inconvenience this may cause.
We are changing the way we deal with your queries to provide a better service.
As from 1st July you no longer have to wait to talk to the Housing Officer who covers the area you live in. We now have 8 Housing Officers who will be able to deal with a range of queries no matter where you live. They will also deal with any communal Anti-Social Behaviour issues, although communal repairs and grounds maintenance (cleaning or gardening) still needs to be reported in the usual way
The way you can pay your rent is changing:
From Monday 1st July, we will no longer be taking payments for rent at our Centre Place office.
Payments can still be made by Direct Debit, Standing Order, Online at MyEstuary, at your local Post Office or Pay Point or over the phone on 0300 304 5000. Take a look at all the options here.
We are pleased to announce that we have again been able to open our waiting lists for certain areas and property sizes.
Check out the newest areas, numbers are limited.