Meet the Tenancy Team

The Tenancy Team is made up of Housing Officers, Estate Services Officers, Senior Housing Officers and the Tenancy Team Manager. They are there to deal with and resolve many tenancy-related issues. Because of the large geographical area in which Estuary Housing Association holds housing stock, the Officers are split into two teams - the East Team and the West Team.

A description of their roles and the members of each team follow.

Housing Officers

Housing Officers

A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the office, they may not be at their desk to speak to directly. Where this happens, you will have the choice to leave a message for them and they will return your call or, if your enquiry is urgent, the Housing Officer on duty that day will assist you.

The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with many issues including, but not limited to:

  • Anti-social behaviour
  • Mutual exchanges
  • Changes to tenancy
  • Lettings
  • Inspection visits of the property.

Estate Services Officers

Estate Services Officers

The Estate Services Officers deal with communal matters by undertaking the following:

  • Ensure that the properties, equipment and estates owned by Estuary Housing Association are regularly inspected and maintained to a high standard.
  • Monitor the quality of the cleaning and grounds maintenance services aiming to ensure that they are undertaken as per agreed specifications.
  • Investigate communal concerns liaising with other Officers (including Housing staff) to ensure problems are dealt with promptly.

Tenancy Team

Drop-in Service for Woodgrange Drive Estate Tenants - Now on Tuesday Morning.

If you are a tenant on the Woodgrange Drive Estate, a drop in service operates at Centre Place every Tuesday between 9:30am and 11:30am. Here, you can speak with a Housing Officer about a number of issues. No appointment is needed, but please keep in mind that you may have to wait to see someone.

Market Rent

If you are a Market Rent tenant, details of the Market Rent Team are available elsewhere on the site.

The Tenancy Team

Tenancy Team Details

Susan Harland - Housing Manager (Tenancies)

Susan is responsible for:

  • Providing a proactive service to our residents
  • Leading, supervising and motivating the Tenancy Team to ensure the efficient delivery of the Housing Management service. 

Susan can be contacted on 0300 304 5000 or via email: susan.harland@estuary.co.uk

East Team East Team Members are:
Senior Housing Officer - Paul Murphy

Paul Murphy - Senior Housing Officer

Paul is responsible for the East Team Housing Officers and Estate Officer.

Paul can be contacted on 0300 304 5000 or via email: paul.murphy@estuary.co.uk

Jessica Bronsdon

Jessica Bronsdon
Housing Officer - Patch 1

Jessica is responsible for Beresford Mansions and the flats only on the Woodgrange Drive Estate.

Jessica can be contacted 0300 304 5000 for assistance or via email:

jessica.bronsdon@estuary.co.uk

Madeleine Spencer

Madeleine Spencer and Jenna Mansfield
Housing Officers - Patch 2

Madeleine and Jenna share the responsibility for Southend-on-Sea (not WDE), Shoeburyness and houses only on the Woodgrange Drive Estate.

Madeleine can be contacted on 0300 304 5000 (between 9.00am - 5.00pm Mondays and Tuesdays, and 9.00am - 12.30pm Wednesdays) or via email: madeleine.spencer@estuary.co.uk

Housing Officer: Jenna Mansfield

Jenna can be contacted on 0300 304 5000 (1.00pm - 5.00pm Wednesdays and 9.00am - 5.00pm Thursdays and Fridays) or via email: jenna.mansfield@estuary.co.uk

Housing Officer Jenna Goodfellow

Jenna Goodfellow
Housing Officer - Patch 3

Jenna is responsible for Rochford, Colchester, Maldon, Tendring, Braintree, Suffolk and Manningtree.

Jenna can be contacted on 0300 304 5000 or via email:jenna.goodfellow@estuary.co.uk 

Estate Services Officer: James Andrews

James Andrews 
East Team Estate Services Officer

James can be contacted on 0300 304 5000 or via email: james.andrews@estuary.co.uk

West Team West Team Members are:

Senior Housing Officer -Natalie Schofield

Housing Officer: Jennifer Jane Needham

Natalie Schofield and Jennifer Needham - Senior Housing Officers

Natalie and Jennifer are responsible for the West Team Housing Officers and Estate Officer.

  • Natalie can be contacted between 9.00am - 5.00pm Mondays and Tuesdays, and 9.00am - 12.30pm Wednesdays on 0300 304 5000 or via email: natalie.schofield@estuary.co.uk
  • Jennifer can be contacted between 12:30pm - 17:00pm Wednesdays and 9:00am - 17:00pm Thursdays & Fridays on 0300 304 5000 or via email: jennifer.needham@estuary.co.uk 

Housing Officer: Louise Cairns

Louise Cairns and Amanda Smith 
Housing Officers - Patch 4

Louise and Amanda share the responsibility for Basildon, Castle Point and Thurrock.

Louise can be contacted (between 9:00 am - 5:00pm Mondays & Tuesdays, and 9:00am - 1:00pm on Wednesdays) on 0300 304 5000 or via email: louise.cairns@estuary.co.uk

Housing Officer: Amanda Smith Amanda can be contacted on 0300 304 5000 (between 9:00am - 12:30pm Tuesdays and 9:00am - 5:00pm Thursdays and Fridays) or via email: amanda.smith@estuary.co.uk
Housing Officer: Heather Orford

Heather Orford
Housing Officer - Patch 6

Heather is responsible for Chelmsford, Uttlesford, Epping Forest, Brentwood and Barking & Dagenham

Heather can be contacted on 0300 304 5000 or via email: heather.orford@estuary.co.uk

Housing Officer: Zach Brittain

Zach Brittain
Housing Officer - Patch 5

Zach is responsible for Redbridge and Havering

Zach can be contacted on 0300 304 5000 or via email: zachary.brittain@estuary.co.uk

Jessica Bronsdon

Denis Gilbert
West Team Estate Services Officer

Denis can be contacted between 9:00am - 5:00pm Mondays and Tuesdays only 0300 304 5000 or via email: denis.gilbert@estuary.co.uk