Facebook Guidelines and Service Agreement

Social media are internet based tools that enable people to create, share, and exchange information, ideas, pictures, and videos in virtual communities and networks. Common social media are Facebook, Twitter, Instagram, LinkedIn, Youtube, Whatsapp and Skype.

Our Facebook page has been created to provide residents with the opportunity to access information, interact with other residents and provide feedback.

Through Facebook residents will be able to learn about:

  • Information about Estuary services
  • Other information relevant to our residents, such as local services and healthcare information 
  • Skills and employment opportunities
  • The ways residents can get involved
  • Campaigns and competitions
  • Resident stories and successes

Terms of use

Our Facebook page is for general announcements, news and events etc. If your enquiry is urgent please contact us on 0300 304 5000.

Content on our  Facebook page is to be kept relevant and constructive.

We reserve the right not to engage with unspecific or repeated negativity.

Inappropriate, harmful and abusive comments and comments which reveal personal details will be removed from our Facebook page.

Individuals who break the terms of use will blocked if the behaviour is repeated.

We would like to remind you of your responsibilities - you must not harass, threaten or abuse any resident, employee, agent or contractor of the Association. Failure to comply may result in action taken against you.

We cannot discuss individual issues on a public forum. If you would like to discuss a private issue, please send us a private Facebook message.

Service standards

Our  Facebook page is an additional communication channel where you can receive information from us and you can communicate with us. We offer the same service standards throughout our communication methods. Our Facebook page is not a ‘shortcut’ for dealing with enquiries or complaints.

We aim to respond to comments or queries the same working day, where a response is required.

Please note that if your enquiry is particularly complicated or requires substantial investigation, it may take up to 10 working days to provide you with a full response.

Disclaimer

Estuary Housing are not responsible for any outside content posted or linked through our Facebook page or our website.