Anti Social Behaviour and Action to Take

What is Estuary’s Approach to Anti Social Behaviour?

We aim to promote a safe and secure environment for people to live in. We aim to prevent anti-social behaviour from happening. We set out clear requirements of our tenants in our tenancy agreements. We take enforcement action where appropriate. We work in partnership with the police and other partners to prevent and deal with Anti Social Behaviour.

I am Suffering from Anti Social Behaviour - What Can I Do About It?

It depends on the seriousness of the situation. Often it is best for you to try to speak to the person causing the problem because they may not realise the effect their  behaviour is having. This may not be appropriate in some situations. If you are experiencing harassment, intimidation, actual or threatened violence contact the police straight away.

What Next?

If you have tried speaking to the person causing the problem and this has made no difference you can contact us to talk about how to deal with the situation. You can contact us by phone, email, letter, in person or on our website. We will offer you advice when you first contact us and arrange for an Officer to contact you to assess the problem and agree an action plan with you. If you are reporting domestic abuse or harassment an Officer will contact you within one day. For other cases an Officer will contact you within five days.

What Actions Can Be Taken?

We will discuss options with you for resolving your particular case.

The actions we take will depend on:

  • The type of behaviour and its impact on others;
  • The age of the perpetrator;
  • Whether the perpetrator is a resident;
  • Whether the perpetrator is vulnerable;
  • What actions are likely to be most effective.

We will discuss options with you for resolving your particular case.
 

Some options that we will consider are:

  • Mediation;
  • Good Neighbour Agreements;
  • Warnings and visits;
  • Using other agencies such as the local authority Environmental Health Team;
  • Acceptable Behaviour Contracts (ABC’S);
  • Parenting Contracts.

What About Taking Legal Action?

Legal action is not the answer to most cases of Anti Social Behaviour, but in some cases it is the best option.

Some legal options we can use are:

  • Injunctions;
  • Extending or terminating starter tenancies;
  • Tenancy demotion orders;
  • Possession orders.

We can provide you with more information about these options if necessary.

If we decide to take legal action we will need good evidence to present to the court. You will usually need to attend court and give evidence so we will often ask you to keep a diary of incidents.

What are Estuary’s Service Standards for Dealing with Anti Social Behaviour?

  • Investigate all complaints of Anti Social Behaviour;
  • Use a range of prevention measures to reduce Anti Social Behaviour;
  • We will provide an initial response to your report within 24 hours acknowledging its receipt and informing you of who will be dealing with your case;
  • Where there are emergency repairs or discriminatory graffiti we will aim to rectify this within 24 hours;
  • Support and work with you in trying to resolve your complaint;
  • Offer clear advice and support when you report an incident;
  • Agree an action plan with you within 2 weeks of you reporting an incident and review this every month;
  • Use a range of legal and non-legal remedies to resolve Anti Social Behaviour, taking an approach that is appropriate to the case;
  • If we feel your case should be closed, we will discuss this with you and give you an opportunity to appeal;
  • After your case is closed, we will ask for your opinion on how we dealt with the case.

How Can I Find Out More Information?

Contact us on 0300 304 5000 if you would like a copy of our statement of policy and procedures, which provides more detail than this summary.