Your Rent and Ways to Pay

Pay rent

When you sign your tenancy agreement, you take on the responsibility of ensuring that the rent and, if appropriate, service charge, is paid in full and on the day it is due.

You must make rent payments either weekly or monthly in advance, in accordance with the terms and conditions stated in your tenancy agreement. Paying your rent is the most important household bill. If you fail to pay your rent, it can mean that you lose your home, have a poor credit rating and then have problems finding a new home.

Ways to Pay

 

Direct Debit

The easiest and simplest way to pay is by Direct Debit. Direct Debits are taken monthly on either the 1st of 15th of the month. Click here to download a Direct Debit mandate. For further help or information, please contact the Income Team.

 

Standing Order

These payments can be set up weekly, fortnightly or monthly and are taken directly from your bank account. Click Here to download a Standing Order form.

Online

Payments may be made online, either at Allpay or Estuary

 
Allpay App App Store Google Play

Make payments the smart way using an Apple or Android smartphone. Download the free app from the Apple app store or Google Play.

To find out more, visit Allpay

 
Swipecard (Payment Card) Image result for paypoint logo

You can make payments using your Estuary Payment Card by cash or debit card at a shop or post office displaying the PayPoint sign.

Please contact the Income Team on 0300 304 5000 or by email: Income.Team@estuary.co.uk if you do not have a payment card.

By Telephone Image result for telephone icon royalty free

Telephone payments can be made using your debit or credit card by calling the Allpay Automated Service - tel. 0844 557 8321 (open 24 hours.) You will need your Estuary payment card. Please contact the Income Team on 0300 304 5000 or by email: Income.Team@estuary.co.uk if you do not have a payment card.

 

Cheque payments

Cheque payments can be made at our:

Housing Services Office, Centre Place, Prospect Close, Southend-on-Sea, Essex, SS1 2JD

(Please be aware that cheque payments take 7 days to be processed).

 

Pay your rent by text message

You can now make rent payments by secure SMS text message. To use this service you will need a UK registered mobile phone, an allpay payment swipecard and a current debit or credit card. To begin making text payments, register at: https://www.allpayments.net/textpay

Once registered, you text a simple code and the amount you wish to pay to a designated number each time you want to make a payment. It really does give you the facility to pay your rent anytime, anyplace, anywhere.

Please remember your rent should always be paid in advance or clear whether you are required to make weekly, fortnightly, or monthly payments. If there is a problem with rent payments, it is essential that you contact the Income Team as soon as possible on 0300 304 5000 or by email: Income.Team@estuary.co.uk

My Advice Gateway

My Advice Gateway

My Advice Gateway is a free resource to help you quickly find the information you need to claim benefits, access help and support or look for a job or training opportunities. Click here for more information >>

Your Chance to Win £1000!

Manage your Rent Payments with Direct Debit and win £1,000!