Your Rent and Ways to Pay

Pay rent

When you sign your tenancy agreement, you take on the responsibility of ensuring that the rent and service charge, where appropriate, is paid in full and on the day it is due.

You must make rent payments either weekly or monthly in advance accordance with the terms and conditions stated in your tenancy agreement. Paying your rent is the most important household bill. If you fail to pay your rent it can mean that you lose your home, have a poor credit rating and then have problems finding a new home.

Ways to Pay


The easiest and simplest way to pay is by Direct Debit. Click here to download a Direct Debit mandate. For further help or information please contact the Income Team.

If you return your Direct Debit mandate to us by the 14th December 2014, you have the chance to win £250 Love2Shop vouchers. Click here for more information.

Cheque payments

Cheque payments can be made at our:

Housing Services Office, Centre Place, Prospect Close, Southend-on-Sea, Essex, SS1 2JD

(Please be aware that cheque payments take 7 days to be processed).

Pay your rent by text message

You can now make rent payments by secure SMS text message. To use this service you will need a UK registered mobile phone, an allpay payment swipecard and a current debit or credit card. To begin making text payments register at:

Once registered you text a simple code and the amount you wish to pay to a designated number each time you want to make a payment. It really does give you the facility to pay your rent anytime, anyplace, anywhere.

Please remember your rent should always be paid in advance or clear whether you are required to make weekly, fortnightly, or monthly payments. If there is a problem with rent payments it is essential that you contact the Income Team as soon as possible on 0845 634 0635 or by email:

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My Advice Gateway

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