News and Events

  • The 8 – 12 year olds who attend the youth club run by Triple T in Estuary Housing Association’s Family Centre wanted to do something garden related.  Estuary Housing  have been experiencing a problem of people dumping tyres on the estate so Clint Ford  and Caroline Creasey who spend their time keeping the estate gardens in top condition suggested painting the tyres.

    The children loved the challenge, they got to choose their own designs and chose plants grown in Estuary’s community garden.  Everyone is delighted with the finished designs which look fantastic and brighten up the estate.

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    What is STAR?

    STAR is perception survey aimed at measuring customers’ views, impressions and opinions about their landlord and the services it delivers

    This information will help us identify any areas for improvement.  It will also help us to consider responses from different resident groups and geographical areas to ensure that we are delivering our services fairly to all.

    Why are we carrying out the survey?

    The survey is a requirement for social landlords.  The core questions have been designed by Housemark and the responses will be submitted to them to enable us to benchmark our performance against other social landlords.

    Every completed and returned survey will be entered into a prize draw with a chance to win a share of £250 of Love2Shop vouchers!

    Click here for more

  • Could you be part of the 2016/17 FER Committee?

    Keen to ask questions and get answers for the benefit of all Estuary Residents?

    The FER work alongside Estuary Housing Association to represent all residents and approve new policies, procedures and working practices that effect service delivery.

    The FER meets 6 times a year as a committee along with staff to work through this policies and works closely with ERSRP to monitor performance on the behalf of the wider resident body.

    If you would like to nominate yourself for the committee, please contact the Customer and Community Engagement Team at Involvement@estuary.co.uk or on 0300 304 5000.

  • Youth Club is back from Wednesday 7th September at Family Centre, Centre Place and is FREE to all young people ages 8-14 years old.

    Join in for:

    • Sports
    • Art
    • Cooking
    • Games

    and more!

    Every Wednesday at Centre Place, Prospect Close, Southend-on-Sea, Essex, SS1 2JD

    Also offering early help, family support and youth offending service, contact Janice Lyons on 01702 534300 for more information.

  • Our Market Rent Team now have a newsletter bringing you the latest information about what's going on with our Market Rent tenants.

    The first issue brings you information on rent collection statistics, property inspection information and a focus on Derry Court.

    Click here for more!

     

  • Our Central Services Contact Centre is the first point of contact for the majority of our customers, dealing with a wide range of enquiries with the exception of repairs calls, which are dealt with by a separate dedicated contact centre.

    During the period 1 January 2016-31 May 2016 the Central Services Team answered 23,125 calls with an average answer time of just 12 seconds.

    We are pleased with these results and we want to continue improving the service we provide. To assist us with this aim, we have introduced a telephone customer satisfaction survey supported by Bright UK Ltd.

    Click here for more

  • Essex Police have a new-look website giving people greater and easier access to their services. The new site allows you to report non-emergency crimes, road traffic collisions as well as lost and found property. The website, which can be found at www.essex.police.uk, is easier to navigate, more accessible and is designed to be smartphone and tablet friendly. The site will also allow people to access online reporting services for fraud, hate crime, potholes, abandoned cars, street lighting and noise nuisance issues.

    The site also incorporates a link to the "AskThePolice" national website which provides answers to frequently asked policing questions avoiding the need for people to phone the Police.

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