1. Home

  2. About Us

    1. Our History
    2. Service Standards
    3. Media Centre
      1. Annual Report and Financial Statement
        1. Corporate Annual Report 2014
        2. Development Transactions over 500
        3. Governance and Financial Viability 2014
      2. Events Calendar
      3. Photo Gallery
        1. In Touch Thursday 2014
        2. Woodgrange Drive Estate Community Garden
      4. Video Gallery
    4. Room Hire
    5. Have Your Say
      1. Online Feedback Form
      2. Make a complaint
    6. Working For Estuary
      1. Reasons for Working at Estuary
      2. Current Vacancies
    7. Contact Us
      1. Website Reporting Form
      2. Contact Us Form
    8. Equality and Diversity
      1. Equality and Diversity Impact Assessments
    9. Frequently Asked Questions
    10. Governance Structure
      1. Board Members
    11. Procurement
      1. Current Tenders
    12. Senior Management Structure
    13. Mission Statement Values and Aims
  3. Living With Estuary

    1. Your Tenancy
      1. Your rights
      2. Your responsibilities
      3. Taking over a tenancy when someone dies
      4. Lodgers and subletting
      5. Mutual Exchange
      6. Transfer
      7. Running a business
      8. Keeping a pet
      9. Carrying out improvements and alterations
      10. Changes to your household
      11. Eviction advice
      12. Moving Out
    2. Your Housing Officer
    3. Support Services
      1. Contents Insurance
    4. Getting Online
    5. Your Property
      1. Repairs
      2. Report a repair
      3. Responsibility For Repairs
      4. Planned Maintenance
      5. Environmental Issues
      6. Asbestos
      7. Resident Involvement In Property Services
      8. Cyclical Redecoration
      9. Aids And Adaptations
      10. Mould And Condensation
      11. Damp and Black Mould
      12. Gas Safety
    6. Tenant Self Service
    7. Your Rent and Ways to Pay
      1. Not Paying Your Rent
      2. Managing Your Money
      3. Eviction Advice
      4. How Rent And Service Charges Are Calculated
      5. Meet the Revenue Team
      6. Changes to rents and tenancies
    8. Making Improvements
    9. Resident Involvement
      1. Federation of Estuary Residents
      2. Estuary Residents Scrutiny Committee
      3. Resident Groups
        1. Woodgrange Drive Estate Community Garden
      4. Timetable of Events
      5. Resident Board Members
      6. Meet The Resident Involvement Team
    10. Estate Services
      1. Estate Services Inspection Timetable
      2. Meet The Estate Services Team
      3. Key Issues
    11. Anti Social Behaviour
      1. Anti social behaviour further information
      2. I am suffering from ASB
      3. What next
      4. Actions that can be taken
      5. Anti social behaviour and legal action
      6. Report Anti-social behaviour
    12. Leaseholders/Shared Owners
      1. Leaseholder Responsibilities
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Leasehold Arrears of rent and service charges
      5. Leaseholder Repairs and Improvements To Your Home
      6. Staircasing
      7. Buildings Insurance
      8. Changes to Named Leaseholders
    13. Service Guarantees
    14. Useful Links
  4. Welfare Reform

    1. Bedroom Tax
    2. The Benefit Cap
    3. Non Dependant Deductions
    4. Discretionary Housing Payments
    5. Council Tax Support
    6. Personal Independence Payment
    7. Universal Credit
    8. Help with bills and one off costs
    9. Welfare Reform Calculator
    10. Benefits Calculator
    11. Glossary of terms
  5. Supported Housing

    1. Make A Difference
    2. Active Club
    3. Supported Living
    4. Registered Care
    5. Nursing Care
    6. Community Support
    7. Supported Housing and Care Newsletters
  6. Finding a Home

    1. Property Search
    2. Finding A Home
    3. Homes For Sale
      1. Staircasing
      2. Shared Ownership
      3. Resales
      4. Mortgage Rescue
      5. Right To Acquire
    4. Our Waiting List
    5. Market Rented and Intermediate Rent Homes
  7. Building New Homes

    1. New Developments
    2. Meet The Development Team
  8. Family Services

    1. Services
      1. Hall Bookings
        1. Hall Booking Prices
        2. FC Hall Booking Enquiry Form
      2. Services for Parents and Adults
      3. Services for Young People
    2. News and views
      1. What People Have Said About Our Services
      2. Online Questionnaire
      3. Feedback
    3. Nursery
      1. Nursery Staff Team
      2. Enquiry Form
      3. Nursery Policies
      4. Timetables and Routines
        1. The Sessions
          1. Jelly Babies and Tiny Tots
          2. Jelly Tots
          3. Jelly Beans
        2. Snacks and Meals
        3. Your Childs First Days
      5. Fees and Placement Policy
      6. Learning Journals
      7. Key Persons and Your Child
      8. Nursery Ofsted
      9. Partnership with Parents
      10. Childrens Learning and Development
      11. Children with additional needs
      12. Outdoor Play
    4. Further Information
      1. Partner Links
      2. Ofsted
      3. Safeguarding
    5. Contact Family Centre
      1. Family Centre Online Contact Form
    6. How to find us
  9. Green Zone

    1. Green News