1. Home

  2. About Us

    1. Our History
    2. Service Standards
    3. Media Centre
      1. Annual Report and Financial Statement
        1. Annual Report 2015
        2. Value For Money Self Assessment 2014/2015
        3. Development Transactions over £500
      2. Video Gallery
      3. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      4. Events Calendar
      5. Corporate Publications
    4. Room Hire
    5. Have Your Say
      1. Make a Complaint
      2. Online Feedback Form
      3. Compensation and Redress Service Guarantee
      4. Customer Feedback Service Guarantee
    6. Working For Estuary
      1. Reasons for Working at Estuary
      2. Current Vacancies
    7. Equality and Diversity
      1. Equality and Diversity Impact Assessments
    8. Governance Structure
      1. Board Members
    9. Procurement
      1. Current Tenders
    10. Senior Management Structure
    11. Mission Statement Values and Aims
    12. Contact Us
      1. Contact Us Form
      2. Website Reporting Form
  3. Living With Estuary

    1. Your Tenancy
      1. Your Rights and Responsibilities
      2. Taking over a tenancy when someone dies
      3. Lodgers and subletting
      4. Mutual Exchange
        1. Mutual Exchange Guarantee
      5. Transfer
      6. Running a business
      7. Keeping a pet
      8. Carrying out improvements and alterations
        1. Making Improvements
      9. Changes to your household
      10. Eviction advice
      11. Moving Out
    2. Your Housing Officer
    3. The Market Rent Team
      1. Market Rent and Rent to Buy Tenancies
      2. Vacating Your Property Guide
      3. Market Rent Newsletter
    4. Support Services
      1. Contents Insurance
    5. Getting Online
    6. Your Property
      1. Repairs
        1. Repairs - Our Promise
      2. Responsibility For Repairs
      3. Planned Maintenance
      4. Environmental Issues
      5. Asbestos
      6. Resident Involvement In Property Services
      7. External Redecoration
      8. Aids And Adaptations
      9. Mould And Condensation
      10. Damp and Black Mould
      11. Fire Safety
      12. Gas Safety
    7. Tenant Self Service
    8. Your Rent and Ways to Pay
      1. Changes to rents and tenancies
      2. Not Paying Your Rent
      3. Managing Your Money
      4. Eviction Advice
      5. Meet the Income Team
    9. Resident Involvement
      1. The Big Day Out 2016
      2. Resident Involvement Service Guarantee
      3. Meet The Resident Involvement Team
      4. Estate Block Street Voices
      5. Timetable of Events
      6. Federation of Estuary Residents
      7. Resident Awards 2016
      8. Federation of Estuary Residents Constitution
      9. Estuary Resident Services Review Panel
      10. Resident Groups
    10. GEMS
      1. GEMS Inspection Timetable
      2. Meet The GEMS Team
      3. Key Issues
    11. Anti Social Behaviour
      1. Anti Social Behaviour and Action to Take
        1. Harassment
      2. Anti Social Behaviour Diary
      3. Witness Information
      4. Mediation
      5. What next
      6. Domestic Abuse Contact Information
      7. Report Anti-social behaviour
    12. Leaseholders/Shared Owners
      1. Leaseholder Responsibilities
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Leasehold Arrears of rent and service charges
      5. Leaseholder Repairs and Improvements To Your Home
      6. Staircasing
      7. Buildings Insurance
      8. Changes to Named Leaseholders
    13. Letting Our Homes
      1. Property Standards
    14. Service Guarantees
    15. Useful Links
  4. Supported Housing

    1. Make A Difference
    2. Registered Care
    3. Nursing Care
    4. Community Support
    5. Supported Housing and Care Newsletters
    6. Supported Living
  5. Welfare Reform

    1. Welfare Fund
    2. Free Training Opportunities
    3. Universal Credit
      1. It Pays to Stay
    4. The Benefit Cap
    5. Bedroom Tax
    6. Non Dependant Deductions
    7. Discretionary Housing Payments
    8. Working Tax Credit
    9. Council Tax Support
    10. Personal Independence Payment
    11. Help with bills and one off costs
      1. Help with your Energy Bills
    12. State Pension
    13. Pension Credit
    14. Calculators
    15. Welfare Reform Calculator
    16. Glossary of terms
  6. Finding a Home

    1. Property Search
    2. Finding A Home
    3. Homes For Sale
      1. Staircasing
      2. Resales
      3. Shared Ownership
      4. Right To Acquire
    4. Our Waiting List
    5. Market Rented and Rent to Buy
  7. Building New Homes

    1. New Developments
    2. Meet The Development Team
  8. Family Services

    1. Services
      1. Services for Parents and Adults
      2. Services for Young People
    2. News and views
      1. What People Have Said About Our Services
      2. Online Questionnaire
      3. Feedback
    3. Nursery
      1. Nursery Staff Team
      2. Enquiry Form
      3. Nursery Policies
      4. Timetables and Routines
        1. The Sessions
          1. Jelly Babies and Tiny Tots
          2. Jelly Tots
          3. Jelly Beans
        2. Snacks and Meals
        3. Your Child's First Days
      5. Fees and Placement Policy
      6. Learning Journals
      7. Key Persons and Your Child
      8. Nursery Ofsted
      9. Partnership with Parents
      10. Children with additional needs
      11. Children's Learning and Development
      12. Outdoor Play
    4. Further Information
      1. Partner Links
      2. Ofsted
      3. Safeguarding
    5. Contact Family Centre
      1. Family Centre Online Contact Form
    6. How to find us
  9. Green Zone