1. Home

  2. About Us

    1. Our History
    2. Service Standards
    3. Media Centre
      1. Annual Report and Financial Statement
        1. Annual Report 2015
        2. Value For Money Self Assessment 2014/2015
        3. Development Transactions over £500
      2. Video Gallery
      3. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      4. Events Calendar
      5. Corporate Publications
    4. Room Hire
    5. Have Your Say
      1. Make a Complaint
      2. Online Feedback Form
      3. Customer Feedback Service Guarentee
      4. Compensation and Redress Service Guarantee
    6. Working For Estuary
      1. Reasons for Working at Estuary
      2. Current Vacancies
    7. Contact Us
      1. Website Reporting Form
      2. Contact Us Form
    8. Equality and Diversity
      1. Equality and Diversity Impact Assessments
    9. Governance Structure
      1. Board Members
    10. Procurement
      1. Current Tenders
    11. Senior Management Structure
    12. Mission Statement Values and Aims
  3. Living With Estuary

    1. Your Tenancy
      1. Your rights
      2. Your responsibilities
      3. Taking over a tenancy when someone dies
      4. Lodgers and subletting
      5. Mutual Exchange
      6. Transfer
      7. Running a business
      8. Keeping a pet
      9. Carrying out improvements and alterations
      10. Changes to your household
      11. Eviction advice
      12. Moving Out
    2. Your Housing Officer
    3. Support Services
      1. Contents Insurance
    4. Getting Online
    5. Your Property
      1. Repairs
      2. Report a repair
      3. Responsibility For Repairs
      4. Planned Maintenance
      5. Environmental Issues
      6. Asbestos
      7. Resident Involvement In Property Services
      8. Cyclical Redecoration
      9. Aids And Adaptations
      10. Mould And Condensation
      11. Damp and Black Mould
      12. Gas Safety
    6. Tenant Self Service
    7. Your Rent and Ways to Pay
      1. Changes to rents and tenancies
      2. Not Paying Your Rent
      3. Managing Your Money
      4. Eviction Advice
      5. Meet the Income Team
    8. Making Improvements
    9. Resident Involvement
      1. Meet The Resident Involvement Team
      2. Estate Block Street Voices
      3. Timetable of Events
      4. Federation of Estuary Residents
      5. Resident Awards 2016
      6. Estuary Resident Services Review Panel
      7. Resident Groups
        1. Woodgrange Drive Estate Community Garden
    10. Estate Services
      1. Estate Services Inspection Timetable
      2. Meet The Estate Services Team
      3. Key Issues
    11. Anti Social Behaviour
      1. Domestic Abuse Contact Information
      2. Anti social behaviour further information
      3. I am suffering from ASB
      4. What next
      5. Actions that can be taken
      6. Anti social behaviour and legal action
      7. Report Anti-social behaviour
    12. Leaseholders/Shared Owners
      1. Leaseholder Responsibilities
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Leasehold Arrears of rent and service charges
      5. Leaseholder Repairs and Improvements To Your Home
      6. Staircasing
      7. Buildings Insurance
      8. Changes to Named Leaseholders
    13. Service Guarantees
    14. Useful Links
  4. Supported Housing

    1. Make A Difference
    2. Registered Care
    3. Nursing Care
    4. Community Support
    5. Supported Housing and Care Newsletters
    6. Supported Living
  5. Welfare Reform

    1. Welfare Fund
    2. Free Courses from LearnDirect
    3. Universal Credit
      1. Universal Credit Go-Live Dates
      2. It Pays to Stay
    4. Bedroom Tax
    5. The Benefit Cap
    6. Non Dependant Deductions
    7. Discretionary Housing Payments
    8. Working Tax Credit
    9. Council Tax Support
    10. Personal Independence Payment
    11. Help with bills and one off costs
      1. Help with your Energy Bills
    12. State Pension
    13. Pension Credit
    14. Welfare Reform Calculator
    15. Glossary of terms
  6. Finding a Home

    1. Property Search
    2. Finding A Home
    3. Homes For Sale
      1. Staircasing
      2. Shared Ownership
      3. Resales
      4. Right To Acquire
    4. Our Waiting List
    5. Market Rented and Rent to Buy
  7. Building New Homes

    1. New Developments
    2. Meet The Development Team
  8. Family Services

    1. Services
      1. Hall Bookings
        1. FC Hall Booking Enquiry Form
        2. Hall Booking Prices
      2. Services for Parents and Adults
      3. Services for Young People
    2. News and views
      1. What People Have Said About Our Services
      2. Online Questionnaire
      3. Feedback
    3. Nursery
      1. Nursery Staff Team
      2. Enquiry Form
      3. Nursery Policies
      4. Timetables and Routines
        1. The Sessions
          1. Jelly Babies and Tiny Tots
          2. Jelly Tots
          3. Jelly Beans
        2. Snacks and Meals
        3. Your Child's First Days
      5. Fees and Placement Policy
      6. Learning Journals
      7. Key Persons and Your Child
      8. Nursery Ofsted
      9. Partnership with Parents
      10. Children with additional needs
      11. Children's Learning and Development
      12. Outdoor Play
    4. Further Information
      1. Partner Links
      2. Ofsted
      3. Safeguarding
    5. How to find us
    6. Contact Family Centre
      1. Family Centre Online Contact Form
  9. Green Zone

    1. Green News