1. Home

  2. About Us

    1. Contact Us
      1. Contact Us Form
      2. Website Reporting Form
    2. Senior Management Structure
    3. Governance Structure
      1. Board Members
    4. Equality and Diversity
      1. Equality and Diversity Impact Assessments
    5. Service Standards
    6. Media Centre
      1. Annual Report and Financial Statement
        1. Annual Report 2016
        2. Value For Money Self Assessment 2015/2016
        3. Annual Report 2015
        4. Value For Money Self Assessment 2014/2015
        5. Development Transactions over £500
      2. Photo Gallery
        1. Woodgrange Drive Estate Community Garden
      3. Events Calendar
      4. Corporate Publications
    7. Have Your Say
      1. Make a Complaint
      2. Online Feedback Form
      3. Compensation and Redress Service Guarantee
      4. Customer Feedback Service Guarantee
    8. Procurement
      1. Current Tenders
    9. Our History
    10. Mission Statement Values and Aims
    11. Working For Estuary
      1. Reasons for Working at Estuary
      2. Current Vacancies
      3. Other Opportunities
    12. Room Hire
  3. Living With Estuary

    1. Tenant Self Service
      1. Getting Online
    2. Your Tenancy
      1. Your Housing Officer
      2. Your Rights and Responsibilities
        1. Changes to your household
        2. Keeping a pet
        3. Taking over a tenancy when someone dies
      3. Mutual Exchange
        1. Mutual Exchange Guarantee
      4. Transfer
      5. Carrying out improvements and alterations
        1. Making Improvements
      6. Lodgers and subletting
      7. Eviction advice
      8. Moving Out
    3. Your Rent and Ways to Pay
      1. Changes to rents and tenancies
      2. Not Paying Your Rent
      3. Managing Your Money
      4. Eviction Advice
      5. Meet the Income Team
    4. The Market Rent Team
      1. Market Rent and Rent to Buy Tenancies
      2. Vacating Your Property Guide
      3. Market Rent Newsletter
    5. Your Property
      1. Repairs
        1. Repairs - Our Promise
        2. Responsibility For Repairs
      2. Planned Maintenance
      3. Environmental Issues
      4. Asbestos
      5. Resident Involvement In Property Services
      6. External Redecoration
      7. Mould And Condensation
      8. Aids And Adaptations
      9. Damp and Black Mould
      10. Fire Safety
      11. Gas Safety
    6. Resident Involvement
      1. My Digital Voice
      2. Meet The Resident Involvement Team
      3. Estuary in Bloom
      4. Resident Involvement Service Guarantee
      5. Timetable of Events
      6. Federation of Estuary Residents
      7. Estuary Resident Services Review Panel
        1. Do you Have a Request for the ERSRP?
      8. Estate Block Street Voices
      9. Resident Groups
      10. The Big Day Out 2016
      11. Resident Awards 2017
      12. Resident Awards 2016
    7. GEMS
      1. GEMS Inspection Timetable
      2. Meet The GEMS Team
      3. Key Issues
    8. Anti Social Behaviour
      1. Anti Social Behaviour and Action to Take
        1. Harassment
        2. Anti Social Behaviour Diary
      2. Witness Information
      3. Mediation
      4. What next
      5. Domestic Abuse Contact Information
      6. Report Anti-social behaviour
    9. Leaseholders/Shared Owners
      1. Leaseholder Responsibilities
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Leasehold Arrears of rent and service charges
      5. Leaseholder Repairs and Improvements To Your Home
      6. Staircasing
      7. Buildings Insurance
      8. Changes to Named Leaseholders
    10. Letting Our Homes
      1. Property Standards
    11. Support Services
      1. Contents Insurance
    12. Useful Links
  4. Supported Housing

    1. Make A Difference
    2. Registered Care
    3. Nursing Care
    4. Community Support
    5. Supported Housing and Care Newsletters
    6. Supported Living
  5. Welfare Reform

    1. Welfare Fund
    2. Free Training Opportunities
    3. Universal Credit
      1. Universal Credit Full Service Go-Live Dates
      2. It Pays to Stay
    4. The Benefit Cap
      1. Benefit Cap Go-Live Dates
    5. Bedroom Tax
    6. Non Dependant Deductions
    7. Discretionary Housing Payments
    8. Working Tax Credit
    9. Council Tax Support
    10. Personal Independence Payment
    11. Help with bills and one off costs
      1. Help with your Energy Bills
    12. State Pension
    13. Pension Credit
    14. Calculators
    15. Welfare Reform Calculator
    16. Glossary of terms
  6. Finding a Home

    1. Property Search
    2. Finding A Home
    3. Homes For Sale
      1. Staircasing
      2. Resales
      3. Shared Ownership
      4. Right To Acquire
      5. Voluntary Right to Buy
    4. Our Waiting List
    5. Market Rented and Rent to Buy
  7. Building New Homes

    1. New Developments
    2. Meet The Development Team
  8. Family Services

    1. Services
      1. Services for Parents and Adults
      2. Services for Young People
      3. Hall Bookings
    2. News and views
      1. What People Have Said About Our Services
      2. Online Questionnaire
      3. Feedback
    3. Nursery
      1. Enquiry Form
      2. Nursery Policies
      3. Timetables and Routines
        1. The Sessions
          1. Jelly Babies and Tiny Tots
          2. Jelly Tots
          3. Jelly Beans
        2. Snacks and Meals
        3. Your Child's First Days
      4. Fees and Placement Policy
      5. Learning Journals
      6. Key Persons and Your Child
      7. Nursery Ofsted
      8. Partnership with Parents
      9. Children with additional needs
      10. Children's Learning and Development
      11. Outdoor Play
    4. Further Information
      1. Partner Links
      2. Ofsted
      3. Safeguarding
    5. Contact Family Centre
      1. Family Centre Online Contact Form
    6. How to find us
  9. Green Zone