Useful links/documents

If you would like a document supplied in braille, audio-tape or a language other than English please contact the Housing Department

Here are some useful documents available for download:

Customer Service Standards
Service Statement (PDF)

Forms
Diary Sheet (PDF - 9KB)
Housing application form (PDF - 409KB)
Transfer Form (PDF - 35KB)

Guides


Leaflets
 
All Estuary leaflets under review

Newsletters

Estuary News [Summer 2009] (PDF)
Estuary News [Winter 2009] (PDF)

Newsletter - ASB (PDF)


Woodgrange Drive Estate Issue 1

Oakham Court Issue 1

Pembridge Court Issue 1

John Childs Way Issue 1













Policy
Debt Recovery Policy (PDF - 14KB)
Harassment Policy (PDF - 27KB)
Selection & Allocation Policy (PDF - 50KB)

Publications
Annual Report 2009 (PDF)

Service Guarantees

All Service Guarantees under review

Strategies




Local author
The National Conversation is the country’s biggest-ever tenants’ consultation event.  The Tenant Services Authority (TSA) has recently finished the first phase of consultation and heard from around 30,000 people in total. To find out more, Click Here.

You can take part in the next phase, find out how by clicking here 

ities
Links

Basildon District Council
The Basildon Centre
St Martin’s Square
Basildon
SS14 1DL
Tel: 01268 533333
HB/Council tax
Tel: 01268 294544
www.basildon.gov.uk
Braintree District Council
Causeway House
Braintree
CM7 9HB
Tel: 01376 552525
Housing Benefit Tel: 01376 557853
www.braintree.gov.uk
Brentwood Borough Council
Council Offices
Ingrave Road
Brentwood
CM15 8AY
Tel: 01277 261111
www.brentwood-council.gov.uk
Castle Point Borough Council
Council Offices
Kiln Road
Benfleet
SS7 1AY
Tel: 01268 882200
HB/Council tax
Tel: 01268 882202
www.castlepoint.gov.uk
Chelmsford Borough Council
Civic Centre
Chelmsford
CM1 2YJ
Tel: 01245 606606
Housing Benefit
Tel: 01245 606873/606879
www.chelmsfordbc.gov.uk
Colchester Borough Council
Town Hall
Colchester
CO1 1FP
Tel: 01206 282000
Housing Benefit
Tel: 01206 282300
www.colchester.gov.uk
Epping Forest District Council
Civic Offices
High Street
Epping
CM16 4BZ
Tel: 01992 564000
www.eppingforestdc.gov.uk
Harlow District Council
Town Hall
Harlow
CM20 1HJ
Tel: 01279 446633
www.harlow.gov.uk
Maldon District Council
Princes Road
Maldon
CM9 5DL
Tel: 01621 875877
Housing Benefit Tel: 01621 854477
www.maldon.gov.uk
Rochford District Council
Council Offices
7 South Street
Rochford
SS4 1BW
Tel: 01702 546366
www.rochford.gov.uk
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend-on-Sea
SS2 6ER
Tel: 01702 215000
HB/Council tax Tel: 01702 215290
www.southend.gov.uk
Tendring District Council
Council Offices
88-90 Pier Avenue
Clacton-on-Sea
CO15 1NJ
Tel: 01255 425501
Housing Benefit Tel: 01255 254157
www.tendringdc.gov.uk
Thurrock Borough Council
Civic Offices
New Road
Grays
RM17 6LT
Tel: 01375 652652
www.thurrock.gov.uk
Uttlesford District Council
Council Offices
London Road
Saffron Walden
CB11 4ER
Tel: 01799 510428
Housing Benefit Tel: 01799 510355
www.uttlesford.gov.uk
St Edmundsbury Borough Council
St Edmundsbury House
Western Way
Bury St Edmunds
IP33 3YS
Tel: 01284 763233
www.stedmundsbury.gov.uk
London Borough of Barking and Dagenham
Civic Centre
Dagenham
RM10 7BY
Tel: 020 8227 2970
www.barking-dagenham.gov.uk
London Borough of Havering
Town Hall
Romford
RM1 3BB
Tel: 01708 772222
www.havering.gov.uk
London Borough of Redbridge
17-23 Clements Road
Ilford
IG1 1AG
Tel: 020 8478 3020
HB/Council tax Tel: 020 8708 4506/4508
www.redbridge.gov.uk

Social Services Departments

Essex Social Services
County Hall
Chelmsford
CM1 1YS
Tel: 0845 743 0430 
Click here for website

Southend on Sea Social Services
Customer Contact Centre
Ground Floor, Civic Centre
Victoria Avenue
Southend on Sea
SS2 6ER
Tel: 01702 215000
Click here for website

Thurrock Social Services
Civic Offices
New Road
Grays
RM17 6SL
Tel: 01375 390000
Click here for website

Benefits Agency

If you need help and advice on making a claim for benefit visit
www.jobcentreplus.gov.uk

To make a new claim call
0800 055 6688




Benefits Enquiry Line For People with Disabilities
Tel: 0800 88 22 00
Textphone: 0800 24 33 55

Citizens Advice Bureau

Basildon CAB
St Martins Square
Basildon
Tel: 0844 826 9687
Click here for website

Braintree CAB
Braintree Fountain Lodge
2 St Michael’s Road
Braintree
Tel: 0870 126 4065                       Click here for website

Brentwood CAB 
8-12 Crown Street
Brentwood
Tel: 0844 477 0808
Click here for website
Castle Point CAB
168 Long Road
Canvey Island
Tel: 01268 511889
Chelmsford CAB
47 Broomfield Road
Chelmsford
Tel: 01245 257144/354720
Maldon CAB
St Cedd’s House
Princes Road
Maldon
Tel: 01621 841195
Rayleigh CAB
Civic Suite
Hockley Road
Rayleigh
Tel: 01268 770782
Rochford CAB
Back Lane
Southend on Sea
Tel: 01702 545552
Southend CAB
1 Church Road
Southend on Sea
Tel: 01702 610610
Tendring CAB
18 Carnarvon Road
Clacton on Sea
Tel: 0870 751 0952

Thurrock CAB
Voluntary & Community Resource Centre
High Street
Grays
Tel: 0870 126 4034

Uttlesford Area
Dunmow CAB
46 High Street
Dunmow
Tel: 01371 875593 



 

Saffron Walden CAB
Barnards The Yard
Saffron Walden
Tel: 0844 477 5986

Thaxted CAB
Uttlesford District Council Community Information Centre
High Street
Thaxted
Drop In only


 

Wickford CAB
Gibraltar Walk
High Street
Wickford Tel: 01268 732094
Witham CAB
Collingwood Road
Witham
Tel: 0870 126 4065
If there is no CAB in your
town, ring the nearest
Office for further
Information

Crimestoppers (Uniting against crime) – 0800 555 111

National Housing Federation

Lion Court
25 Procter Street
London
WC1V 6NY
Tel: 020 7067 1010
www.housing.org.uk

Housing Ombudsman Service

81 Aldwych
London
WC2B 4HN
Tel: 020 7421 3800
www.ihos.org.uk

www.homeswapper.co.uk
www.council-exchange.org
www.colnehousing.co.uk
Crimestoppers
Homes and Communities Agency
NHF
Tenants Services Authority