Getting Involved

We want our residents to be involved with shaping our services at all levels. Click here to see how you can get involved on a local, regional or management level.

If you would like to know more about us, Click here to read our resident newsletter.

AT AN ESTUARY WIDE LEVEL

The Federation of Estuary Residents (FER)

This is an independent group of residents from all areas.  All residents are automatically Members of the Federation.  The FER represent residents' views on policy and practice within Estuary and are consulted before any changes are put in place.

The FER keeps Members informed of its work via the Estuary News, by post or e-mail  Any resident can contact the FER for advice on housing issues - FREEPHONE 0800 028 2533.

Join our Service Advisor Panel

We have a panel of resident service advisors who give us their views on the services we provide.  This is by phone, letter or post, as well as the occasional meeting.

Join a Focus Group

Estuary offer residents the opportunity to join focus group.  These are set up as and when necessary to give residents' views on particular housing services.

Become a Mystery Shopper

We are continually looking for mystery shoppers to test our services by phone, e-mail or letter.  Full training and support will be given.

AT A MANAGEMENT LEVEL



Become a Tenant Board Member

Tenant Board Members are residents who apply to become Members of our Board of Management.  the Board sets strategies, policies and direction and monitors our work.  All residents can apply to join the Board of Management.  Tenant Board Memebrs are selection on the basis of their life experience and skills.  Tenant Board Members have a responsibility ot the Board and to Estuary.

There are also a number of ways you can get involved at a local level


Service Advisors are residents who we contact occasionally about specific aspects of our service. You answer questions either over the telephone or by a postal survey.

Resident Satisfaction surveys are run for us by the National Housing Federation. Your views are important as this tells us how we are performing and helps us plan for our future services. We also ask you about our services by using questionnaires, for example when you move into a new home. Your comments help us improve our service.

If you would like more information on any aspect of resident involvement please telephone, write to, or
e-mail our Community Development and Regeneration Manager.

Have we got it right?

We are always looking to improve the way we consult residents. We particularly encourage involvement by younger people and people from black and ethnic minority communities.

If you have a suggestion as to how we involve you in shaping our service please contact our Community Development and Regeneration manager or The Federation of Estuary Residents