Tenancy enquiries such as changes to your tenancy due to marriage, death etc., issues with neighbour nuisance or anti-social behaviour, mutual exchanges please contact your Housing Officer or call 0845 634 0635

Rent enquiries  for any enquiries regarding your current or former tenancy rent account, arrears, repayment agreements please ask for our Revenue Team on 0845 634 0635

Estate Services  for all enquiries regarding the cleaning, caretaking or gardening services provided by Estuary to the communal areas please contact our Estate Services team on 0845 634 0635

Customer Advisors general enquires and enquiries regarding transfer and housing application forms and processing. Please contact our Customer Advisors on 0845 634 0635

Tenancy enquiries please see below for your Housing Officer, you can contact them on either their direct dial telephone number (DDi), using our residents line 0845 6340635 or by email.  

Carla Taylor, Housing Officer 
DDi 01702 445263   carla.taylor@estuary.co.uk 
All of Woodgrange Drive Estate excluding Beresford Mansions

Aaron Real, Housing Officer
DDi 01702 445285    aaron.real@estuary.co.uk 
Local authority areas of Southend-on-Sea (excluding Woodgrange Drive), Maldon and Castle Point.

Samantha Hare, Senior Housing Officer
DDI 01702 445450    samantha.hare@estuary.co.uk
Local Authority areas of Colchester and Tendering

Jackie Butler, Housing Officer
DDi 01702 445259   jaqueline.butler@estuary.co.uk
Local Authority areas of London Borough of Havering, London Borough of Barking & Dagenham, London Borough of Redbridge, Thurrock and Basildon

Sue Jones, Housing Officer
DDi 01702 445451   sue.jones@estuary.co.uk
Local Authority areas of Braintree, Brentwood, Chelmsford, Uttlesford, Epping and Rochford.

Juliet Banks, Leasehold Housing Officer
DDi 01702 44272     juliet.banks@estuary.co.uk
All market rent, leasehold, shared owners, Pembridge Court and Oakham Court (no Local Authority boundaries).