Customer Feedback

Estuary wants to ensure that the services we provide meet both our published standards and the needs of our customers. All customer feedback is important to us and can be a complaint, suggestion, comment or compliment.

All feedback including complaints is taken seriously and we use it to learn lessons as to how things may have been done differently and to improve future services.

Where possible we will publish information on how we have made improvement resulting from your feedback

You can now log feedback on-line - please Click Here

If you are experiencing any difficulties in making a complaint please contact Kirsty Burkett, Customer Services Co-ordinator, on 01702 445207.

 If you have recently logged an item of feedback with Estuary Housing, you can now complete our on-line Customer Feedback Survey to let us know of your experience. Please click here

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