News from previous months

News from this month

  1. VFM Self Assessment 2013-14 and Governance & Viability Supplement to the Annual Report20 August 2014

    VFM Self Assessment 2013-14 and Governance & Viability Supplement to the Annual Report

     

    You can view the VFM Self Assessment 2013-14 and Governance & Viability Supplement to the Annual Report which is a supplement to the Annual Report. 

    Click below for the listing of all expenditure over £500 incurred on projects supported under the 2011-2014 Affordable Housing Programme up to June 2014. Expenditure on development over £500.pdf (0.013MB) Adobe Acrobat File

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  2. Free Microchipping from Dogs Trust14 August 2014

    Free Microchipping from Dogs Trust

    The Law is Changing!

    As from the 6th April 2016 you must have your dog microchipped. Visit one of the Dogs Trust Free Microchipping events on 5th or 27th September.

    Click here for more details >>

     

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  3. Estuary News Summer Edition 201410 July 2014

    Estuary News Summer Edition 2014

    Click here to read your Estuary News Summer Edition.

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  4. Currently Unemployed?10 July 2014

    Currently Unemployed?

    Then come and join the Community Gym for job coaching and fitness coaching.

    Your six week course consists of the following fun activities:

    • SeeJobGroup
    • Personal Trainer
    • Essex Fire Service
    • Cook4life
    • A NHS Health check
    • Streets Ahead Community Workers

    Click here for further information >>

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  5. New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance01 July 2014

    New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance

    The new repairs and planned maintenance contract worth  with Lovell went live on 1st July.  Lovell will now take responsibility for all responsive repairs and planned investment across our homes, with the exception of the Woodgrange Drive Estate in Southend-on-Sea. Click here to read more >>

    The new contract will put the customer at the heart of service delivery and has a number of key features which are designed to provide a better customer experience which includes: hour appointment slots for customers

    • Saturday morning appointments for customers who are working or in market rented
    • 2 hour appointment slots for customers
    • Extra options available to customers at an additional charge, for example pan drawers or spotlights in kitchens
    • Improved planned specification for kitchens and bathrooms as a result of consultation with customers.
    • System integration and appointment slot for customers on first call to the repairs line
    • Contractor staff based in EHA office for improved communication and productivity
    • Dual branded uniform and livery
    • Community investment to include DIY course, work experience (paid & unpaid) and apprentices.

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  6. BMG Research25 June 2014

    BMG Research

    The way we find out if you are happy with our repairs service is changing. BMG Research have been appointed to undertake independent telephone interviews with you. They will ask you about your experience of day to day repairs, planned maintenance and gas servicing / breakdowns. From July the telephone interviews will replace the yellow paper satisfaction returns which are sent out after every repair order is completed. BMG will randomly contact customers, not everyone will be contacted. The overall result will be linked to a financial incentive which will help drive improvement of the customer experience.

    Ben Johnson, Assistant Director of Property Services said “ This one of many ways in which we are trying to drive up customer satisfaction, which is aimed at putting the customer at the heart of everything we do”

     

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  7. 18 February 2014

     

    My Home Contents Insurance

    Estuary Housing Association can help our tenants and residents obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.

    With a special scheme called My Home arranged in conjunction with the National Housing Federation and Estuary Housing Association tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover. Visit My Home Contents Insurance >>

    For further energy advice, money saving tips and more click here >>

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