News from previous months

News from this month

  1. Offices Closed Tuesday 22nd July18 July 2014

    Offices Closed Tuesday 22nd July

    Our offices will be closed on Tuesday 22nd July to enable staff to attend the 2014 staff conference.  If you need to report a repair please call 0800 783 0496

    We apologise for any inconvenience.

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  2. West End In Southend15 July 2014

    West End In Southend

    Do you want to learn singing, acting and dancing from the actual stars from the West End Shows?

    Dates– Tuesdays 29th July, 5th, 12th, 19th and 26th August with a joint performance in the evening.

    Ages 8-12 ‘The Lion King’ Sessions 10:30am to 12:30pm

    Ages 13-16 ‘Grease’ Sessions 2:00pm to 4:30pm.

    Location: Centre Place Family Centre, Southend on Sea

    First come first served basis-
    Contact Cherish Hill on 01702 445293 or email, spaces are booking fast so get your name down quick! You need to attend all sessions.

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  3. Estuary News Summer Edition 201410 July 2014

    Estuary News Summer Edition 2014

    Click here to read your Estuary News Summer Edition.

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  4. Wanted: New members to join the FER10 July 2014

    Wanted: New members to join the FER

    Have you ever thought you would like to get involved and influence the decisions being made about the services offered to you?

    Well you Can! The elections for the committee are fast approaching so if you are interested in being involved then get in touch.

    How to Volunteer and get involved!

    Contact Sue Riches by phone or text on 078165 96825 or by e-mail to to discuss being a candidate in the next election.

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  5. Currently Unemployed?10 July 2014

    Currently Unemployed?

    Then come and join the Community Gym for job coaching and fitness coaching.

    Your six week course consists of the following fun activities:

    • SeeJobGroup
    • Personal Trainer
    • Essex Fire Service
    • Cook4life
    • A NHS Health check
    • Streets Ahead Community Workers

    Click here for further information >>

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  6. Southend Community Event03 July 2014

    Southend Community Event

    Family Fun & Information Day at Priory Park Southend, Wednesday 6th August 11am - 4pm.

    There will be;

    • Lots of useful information stalls
    • Bouncy Castles
    • Fun entertainment
    • Food & drinks stands
    • Free extra parking at Roots Hall

    For more information please contact Shirley O'Reilly on 07876116552

    This years event is sponsoring Break With Mates

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  7. New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance01 July 2014

    New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance

    The new repairs and planned maintenance contract worth  with Lovell went live on 1st July.  Lovell will now take responsibility for all responsive repairs and planned investment across our homes, with the exception of the Woodgrange Drive Estate in Southend-on-Sea. Click here to read more >>

    The new contract will put the customer at the heart of service delivery and has a number of key features which are designed to provide a better customer experience which includes: hour appointment slots for customers

    • Saturday morning appointments for customers who are working or in market rented
    • 2 hour appointment slots for customers
    • Extra options available to customers at an additional charge, for example pan drawers or spotlights in kitchens
    • Improved planned specification for kitchens and bathrooms as a result of consultation with customers.
    • System integration and appointment slot for customers on first call to the repairs line
    • Contractor staff based in EHA office for improved communication and productivity
    • Dual branded uniform and livery
    • Community investment to include DIY course, work experience (paid & unpaid) and apprentices.

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  8. BMG Research25 June 2014

    BMG Research

    The way we find out if you are happy with our repairs service is changing. BMG Research have been appointed to undertake independent telephone interviews with you. They will ask you about your experience of day to day repairs, planned maintenance and gas servicing / breakdowns. From July the telephone interviews will replace the yellow paper satisfaction returns which are sent out after every repair order is completed. BMG will randomly contact customers, not everyone will be contacted. The overall result will be linked to a financial incentive which will help drive improvement of the customer experience.

    Ben Johnson, Assistant Director of Property Services said “ This one of many ways in which we are trying to drive up customer satisfaction, which is aimed at putting the customer at the heart of everything we do”


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  9. 18 February 2014


    My Home Contents Insurance

    Estuary Housing Association can help our tenants and residents obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.

    With a special scheme called My Home arranged in conjunction with the National Housing Federation and Estuary Housing Association tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover. Visit My Home Contents Insurance >>

    For further energy advice, money saving tips and more click here >>

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  10. Are you interested in scrutinising Estuary and improving services?26 April 2012

    Are you interested in scrutinising Estuary and improving services?

    Would you like the chance to scrutinise how Estuary work and make recommendations which ensure services are delivered to the best possible standard? If so, now is your chance to do just that. Join the Estuary Residents Scrutiny Committee (E.R.S.C) and get involved in:

    1. Inspecting Estuary’s services
    2. Scrutinising Estuary’s business decisions
    3. Making recommendations
    4. Helping Estuary to deliver service improvement.

    Click here to learn more about this great opportunity…


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