You can view the VFM Self Assessment 2013-14 and Governance & Viability Supplement to the Annual Report which is a supplement to the Annual Report.
Click below for the listing of all expenditure over £500 incurred on projects supported under the 2011-2014 Affordable Housing Programme up to June 2014. Expenditure on development over £500.pdf (0.013MB)
As from the 6th April 2016 you must have your dog microchipped. Visit one of the Dogs Trust Free Microchipping events on 5th or 27th September.
Click here to read your Estuary News Summer Edition.
Then come and join the Community Gym for job coaching and fitness coaching.
Your six week course consists of the following fun activities:
The new repairs and planned maintenance contract worth with Lovell went live on 1st July. Lovell will now take responsibility for all responsive repairs and planned investment across our homes, with the exception of the Woodgrange Drive Estate in Southend-on-Sea. Click here to read more >>
The new contract will put the customer at the heart of service delivery and has a number of key features which are designed to provide a better customer experience which includes: hour appointment slots for customers
The way we find out if you are happy with our repairs service is changing. BMG Research have been appointed to undertake independent telephone interviews with you. They will ask you about your experience of day to day repairs, planned maintenance and gas servicing / breakdowns. From July the telephone interviews will replace the yellow paper satisfaction returns which are sent out after every repair order is completed. BMG will randomly contact customers, not everyone will be contacted. The overall result will be linked to a financial incentive which will help drive improvement of the customer experience.
Ben Johnson, Assistant Director of Property Services said “ This one of many ways in which we are trying to drive up customer satisfaction, which is aimed at putting the customer at the heart of everything we do”
Estuary Housing Association can help our tenants and residents obtain home contents insurance easily and at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.
With a special scheme called My Home arranged in conjunction with the National Housing Federation and Estuary Housing Association tenants and residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover. Visit My Home Contents Insurance >>
For further energy advice, money saving tips and more click here >>