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Estuary Residents Scrutiny Committee

Get involved in the Estuary Residents Scrutiny Committee and make a difference!

Support from Estuary Housing Association

Current members of the E.R.S.C

Job summary

Would you like the chance to scrutinise how Estuary work and make recommendations which ensure services are delivered to the best possible standard? If so, now is your chance to do just that. Join the Estuary Residents Scrutiny Committee (E.R.S.C) and get involved in:

Inspecting Estuary’s services
Scrutinising Estuary’s business decisions
Making recommendations
Helping Estuary to deliver service improvement.

The group are looking for more residents to join. They meet on a monthly basis and play a vital role in making sure Estuary’s customers are involved in the decision making process across a wide range of areas, including housing, community services, maintenance, complaints and much more besides. The initiative is part of Estuary’s continued commitment to resident involvement and influence.

Ongoing training is provided to members of the E.R.S.C, to make sure they feel confident in carrying out their role. Members also benefit from the support of a dedicated member of Estuary’s staff. The team has clear ERSC Terms of Reference.pdf (0.116MB) Adobe Acrobat File in line with similar roles across the organisation and a work plan is agreed with residents to make sure the recommendations and requests made are what is really wanted by tenants.

If you are good at listening, have some free time, enjoy being part of a team and want to learn some really useful new skills, the E.R.S.C want to hear from you.

The Role of an E.R.S.C member

E.R.S.C members will, with the support of members of Estuary’s staff:

Monitor performance of services and make improvement recommendations
Ask the Board and senior managers the reasons for changes to company strategies, such as business plans and investment decisions.
Scrutinise customer involvement in governance and make recommendations to improve composition and skills.

Personal Attributes

In order to be successful in this role it is important that you are able to demonstrate or evidence the following:

A willingness to listen and discuss
Maintain confidentiality
Be free to attend regular meetings (with notice)
A willingness to work as part of a team, showing support to others
Understand and support the role and responsibility of E.R.S.C.
Sign up to and abide by the ERSC Code of Conduct.pdf (0.046MB) .

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Ability and Skills

The ability to positively question and challenge
The ability to interpret/understand figures
A willingness to read information prior to meetings
A willingness to look at how effective the work of the E.R.S.C. has been
A willingness to participate in relevant ongoing training.

Support from Estuary Housing Association

In order to support you in your involvement Estuary will:

Provide officer and administration support
Offer ongoing training relevant to the position
Reimburse reasonable expenses
Provide support to travel to and from meetings (should it be needed)
Review annually the progress of E.R.S.C. members
Create a positive work environment.

Current members of the E.R.S.C

Les McDonald, Avis McDonald, Daniel Rose, Jackie James, Carol Claridge.

Interested in being involved?

If you are interested in joining the ERSC, please contact Avis McDonald (Secretary) by emailing: avis.uk@btinternet.com . Or please call 0845 634 0635 for more information.

ERSC Code of Conduct.pdf (0.046MB)

ERSC Terms of Reference.pdf (0.116MB)