Southchurch Road, Southend scheme open day




Southchurch Road scheme teaser brochure


There is an open day at our new Southchurch Road scheme in Southend-on-Sea on Saturday 21st January, between 10:00am – 12:00pm.

People looking to buy a home, either through outright sale or Shared Ownership and people looking to rent through either market rent or intermediate rent, are all welcome.

Viewings are strictly by appointment only. If you are interested in coming to see the new homes, please call 0845 504 9960 or email and make an appointment.


News from previous months

News from this month

  1. 07 October 2014

    The Department of Work and Pension (DWP) are currently unable to provide us with information about tenants receiving Universal Credit.  If the information could be shared with us we would be able to assess your situation and provide the right types of advice, support or assistance in relation to managing your financial affairs. The information that DWP propose to share with your landlord is so we can identifying any tenant who has made a claim for Universal Credit (UC) with housing costs or is receiving UC with a housing cost element.

    You have the opportunity to let the DWP know if you think it is a good idea or not, and if you think it would help us, to have more information so that we can put the right support in place.

    Please complete the survey and let us know your thoughts






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  2. Win £100 by entering loan shark quiz18 September 2014

    Win £100 by entering loan shark quiz

    The England Illegal Money Lending Team (IMLT) is a project set up to prosecute loan sharks and help any victims.  Working in partnership with local Trading Standards departments around the country, the IMLT works to rid communities of these illegal and unscrupulous lenders.  The team has launched a quick, on-line quiz to warn the public about loan sharks.  Everyone who takes part will be entered into a free prize draw to win £100 worth of shopping vouchers, with two runners up receiving goody-bags.

    To take part in the quiz go to The closing date for entries is 30th September 2014.

    For updates on the campaign visit of twitter: @loansharknews

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  3. Gas Safety Week - Keeping our nation safe05 September 2014

    Gas Safety Week - Keeping our nation safe

    Gas Safety Week takes place from 15th - 21st September, and the theme for the week is ‘Gas Safe heroes’. Gas Safe will be showcasing the good work Gas Safe registered engineers do to keep the nation safe in their homes everyday and we have pledged our support.

    Click here for more information >>

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  4. Repairs Call Centre02 September 2014

    Repairs Call Centre

    We are extending the hours that you can report a repair to us

    Our repairs call centre will now be open between the hours of 8.30 am and 5.30 pm

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  5. VFM Self Assessment 2013-14 and Governance & Viability20 August 2014

    VFM Self Assessment 2013-14 and Governance & Viability


    You can view the VFM Self Assessment 2013-14 and Governance & Viability Supplement to the Annual Report which is a supplement to the Annual Report. 

    Click below for the listing of all expenditure over £500 incurred on projects supported under the 2011-2014 Affordable Housing Programme up to June 2014. Expenditure on development over £500.pdf (0.013MB) Adobe Acrobat File

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  6. Free Microchipping from Dogs Trust14 August 2014

    Free Microchipping from Dogs Trust

    The Law is Changing!

    As from the 6th April 2016 you must have your dog microchipped. Visit one of the Dogs Trust Free Microchipping events on 5th or 27th September.

    Click here for more details >>


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  7. Estuary Telephone Number Changing05 August 2014

    Estuary Telephone Number Changing

    We are making changes to our telephone numbers and would appreciate your feedback.

    We are proposing the following options;

    Option one:
    A geographic number, starting with 01/02/03 that is charged at local rate, from landlines and mobiles.  Depending on your mobile tariff, calls to this number may be free. Best option if you use your mobile to call us.

    Option two:
    A non geographic number, starting with 0800, that is free to call from landlines.  Charges will apply to call from a mobile.  Best option if you use your landline to call us.

    Please let us know your preference, by voting once, which option you prefer by the end of August 2014. Click here to vote

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  8. FER AGM Community Day01 August 2014

    FER AGM Community Day

    Monday 18th August, 11am - 3pm

    There will be;

    • Fun Games
    • Face Painting
    • Southend United
    • magic man
    • Police
    • Fire Safety
    • Rossis ice cream
    • information stalls

    Location: Centre Place Family Centre, 15 Prospect Close, Southend on sea SS1 2JD

    Click here for more information and to vote for your FER members >>

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  9. West End In Southend15 July 2014

    West End In Southend

    Do you want to learn singing, acting and dancing from the actual stars from the West End Shows?

    Dates– Tuesdays 29th July, 5th, 12th, 19th and 26th August with a joint performance in the evening.

    Ages 8-12 ‘The Lion King’ Sessions 10:30am to 12:30pm

    Ages 13-16 ‘Grease’ Sessions 2:00pm to 4:30pm.

    Location: Centre Place Family Centre, Southend on Sea

    First come first served basis-
    Contact Cherish Hill on 01702 445293 or email, spaces are booking fast so get your name down quick! You need to attend all sessions.

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  10. Estuary News Summer Edition 201410 July 2014

    Estuary News Summer Edition 2014

    Click here to read your Estuary News Summer Edition.

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  11. Wanted: New members to join the FER10 July 2014

    Wanted: New members to join the FER

    Have you ever thought you would like to get involved and influence the decisions being made about the services offered to you?

    Well you Can! The elections for the committee are fast approaching so if you are interested in being involved then get in touch.

    How to Volunteer and get involved!

    Contact Sue Riches by phone or text on 078165 96825 or by e-mail to to discuss being a candidate in the next election.

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  12. Currently Unemployed?10 July 2014

    Currently Unemployed?

    Then come and join the Community Gym for job coaching and fitness coaching.

    Your six week course consists of the following fun activities:

    • SeeJobGroup
    • Personal Trainer
    • Essex Fire Service
    • Cook4life
    • A NHS Health check
    • Streets Ahead Community Workers

    Click here for further information >>

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  13. Southend Community Event03 July 2014

    Southend Community Event

    Family Fun & Information Day at Priory Park Southend, Wednesday 6th August 11am - 4pm.

    There will be;

    • Lots of useful information stalls
    • Bouncy Castles
    • Fun entertainment
    • Food & drinks stands
    • Free extra parking at Roots Hall

    For more information please contact Shirley O'Reilly on 07876116552

    This years event is sponsoring Break With Mates

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  14. New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance01 July 2014

    New Repairs and Planned Maintenance Contract - Lovell Repairs and Maintenance

    The new repairs and planned maintenance contract worth  with Lovell went live on 1st July.  Lovell will now take responsibility for all responsive repairs and planned investment across our homes, with the exception of the Woodgrange Drive Estate in Southend-on-Sea. Click here to read more >>

    The new contract will put the customer at the heart of service delivery and has a number of key features which are designed to provide a better customer experience which includes: hour appointment slots for customers

    • Saturday morning appointments for customers who are working or in market rented
    • 2 hour appointment slots for customers
    • Extra options available to customers at an additional charge, for example pan drawers or spotlights in kitchens
    • Improved planned specification for kitchens and bathrooms as a result of consultation with customers.
    • System integration and appointment slot for customers on first call to the repairs line
    • Contractor staff based in EHA office for improved communication and productivity
    • Dual branded uniform and livery
    • Community investment to include DIY course, work experience (paid & unpaid) and apprentices.

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  15. Southend has been awarded a £40 million grant from the Big Lottery Fund17 June 2014

     Southend has been awarded a £40 million grant from the Big Lottery Fund

    We are part of The Southend Partnership and are delighted to hear that  Southend has been awarded a £40 million grant from the Big Lottery Fund.  Over the next ten years the funding will help to  improve the lives of 13,000 vulnerable babies and children in the town and particularly in the Kursaal Ward, where the Centre Place Family Centre is located.

    “This is great news for the town and particularly for children living in our homes.  We are looking forward to the new services that will be delivered  to families from our Family Centre on the Woodgrange Drive Estate”.  Paul Durkin, Chief Executive

    Read more by clicking here >>

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  16. Satisfaction Survey Summer 201411 June 2014

    Satisfaction Survey Summer 2014

    Your views and comments have helped to make a real difference in the past to the Family Centre services we deliver. Please take the time to make a difference by filling out our Satisfaction Survey 2014 and be in with a chance of winning £25.

    Click here to fill out our satisfactions survey 2014 >>

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  17. In Touch Thursday 201423 May 2014

    In Touch Thursday 2014

    On Thursday 22nd May, we held our ‘In Touch Thursday’ event, where staff who are normally office based. got the opportunity to visit residents across the County and East London. Residents were delighted to meet staff face to face and to be able to comment on our performance across a range of services

    “This is our fifth ‘In Touch Thursday’ initiative.  The day was a great success and staff really enjoyed it.  Some colleagues have said it was really refreshing to have a first-hand reminder that the services and homes we provide are very much appreciated and enjoyed by the vast majority of our residents. The feedback staff have received will now be used to review Estuary’s current services and make improvements for the future.” Paul Durkin, Chief Executive

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  18. Celebrating our 4000th Home18 March 2014

    Celebrating our 4000th Home

    Estuary’s homes are spread across all local authorities in Essex, and includes a presence in three outer London boroughs that border Essex. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities not just homes. We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us, in helping shaping future services.

    “I am very proud that Estuary now own and manage 4000 affordable homes. We have built up strong and successful partnerships with our stakeholders such as local authorities, the Homes and Communities Agency, GLA, developers and other agencies which have allowed us to deliver much-needed housing to those who need it most. We will continue focusing on providing affordable housing across our key areas making sure it is available to those who need it most.” Paul Durkin, Chief Executive Click here to read more>>

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  19. Recruiting a new Chair of the Board14 March 2014

    Recruiting a new Chair of the Board

    Chair of the Board Estuary Housing Association
    £10,000 allowance p.a.
    Southend-on-Sea, Essex

    We are seeking a new Chair of the Board to help us to build on our achievements and balance our social and commercial objectives. We are seeking an exceptional ambassador to be our Chair, someone who can lead and inspire the Board and the organisation to help achieve our vision and deliver our priorities Click here for more information >>

    Download the Chair Recruitment Pack .pdf (0.038MB) Adobe Acrobat File

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  20. 29 January 2014

    What can we offer you?

    • We will liaise on your behalf with other agencies.
    • Support with form-filling: Job application forms, housing application forms, benefits application forms, and more.
    • Support with Health & Financial worries: Substance misuse, Family breakdowns, Housing problems, Loss & Bereavement, Debt and Budgeting problems.
    • Signposting for: Claiming benefits (housing income support, child tax and child benefits) and to other professionals such as Police, health professionals, education and voluntary agencies.


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  21. Energy Savings-on-Sea27 January 2014

    Energy Savings-on-Sea

    Southend-on-Sea Citizens Advice Bureau (CAB) will next week be out and about helping people to cut hundreds of pounds from their energy bills as part of Big Energy Saving Week.

    As the rising cost of living continues to put pressure on household budgets, Southend CAB is offering free advice to help consumers save energy, cut their bills and get all the support they are entitled to.

    Big Energy Saving Week is a national campaign running from 27th to 31st January. Run by Citizens Advice and supported by other charities, the Government and the energy industry to help consumers check they are on the best deal, switch tariff or supplier and take up help to insulate their homes and reduce their energy usage.

    Click here to

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  22. Essex Energy Switch09 January 2014

    Essex Energy Switch
    The Essex Energy Switch is a new scheme which aims to help Essex residents get a better deal on their gas and electricity bills.
    The Essex Energy Switch brings together a number of people who want to switch providers into one ‘auction’. Energy providers then bid for their business by offering the best available prices.
    The more people join the collective scheme, the better a deal everybody gets. On average it is expected residents will save up to £133 a year by switching energy suppliers through this scheme. (This figure is based on previous auctions.) Click here to read more >>

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  23. Community Event 201427 December 2013

    Community Event 2014

    How you Can Help

    We are holding an open meeting at Centre Place Family Centre, Prospect close, Southend, SS1 2JD, on the 21st of January 6pm-7pm so you can be a part of the event.

    Anyone is welcome to come to the meeting, Children welcome, tea/coffee and cakes will be served. Here you can learn more about the event and how to get involved in the Community Event 2014.

    If you or your family have any good ideas on what to see or do at the event then please let us know.

    Please contact Community Development Team 01702 445293 or email

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  24. Report It To Sort It19 December 2013

    Report It To Sort It

    ‘Stop the Hate’ initiative has been launched by Essex Police and Partnership Agencies as part of a concerted effort to find new ways to tackle hate crime in Essex.

    The theme is ‘Report it to Sort it’ and emphasises on encouraging people to tell police if they have been a victim of hate crime, whether it be based on race, religion, sexual orientation, transgender identity or disability. Click here for more information >>

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  25. - pay your rent online 18 December 2013 - pay your rent online

    You can pay your rent online by going to: you will need your payment reference number to log into the site. 

    Or use the new Allpay App it is free to download from the Apple App store and Google play for customers of all pay clients. To find out more visit

    Click here for more information >>

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  26. 17 December 2013

    We will close at 5pm on Tuesday 24th December. Offices will reopen at 9am on Friday 27th December.

    The offices will be closed again for New Year on Tuesday 31st December at 5pm and will re-open on Thursday 2nd January at 9 am.

    The emergency repairs service will be available at all times. For emergencies please call 0800 783 0496.

    What counts as an emergency?

    • Gas leak
    • Total loss of electricity
    • Dangerous electrical installation
    • Total loss of water
    • Serious water leak
    • Blocked drains and sewers
    • Loss of heating
    • Damaged entrance property door
    • Serious roof leak
    • Loose roof tile, gutter or drain pipe where dangerous
    • Loose bricks or masonry where dangerous


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  27. At Estuary We Value06 December 2013

    At Estuary We Value

    Staff working at Estuary recently attended the Odeon Cinema in Southend-on-Sea to watch a short film and hear more from Paul Durkin, Chief Executive about the Association’s new core values. This innovative launch is the start of a new chapter for us, we have had a very successful past few years, achieving considerable growth.

    Previously, our values formed quite a lengthy list, but the new revised values of Excellence, Care and Innovation, are much more memorable and will have a greater influence on the way the organisation operates. Our ‘old’ values are still relevant and worthy, but the Board and Executive Team believe that our three new values condense these into something stronger and that they will exert a higher impact on our behaviours and services.

    “There is no doubt in my mind that by truly "living" these values we will be able to deliver excellent services that represent good value for money for our residents and this is a fundamental aim for Estuary. This is the next, very big step in further developing the customer focus culture of Estuary so that we can be a GREAT organisation.” Paul Durkin, Chief Executive.

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  28. Extreme Weather Warning05 December 2013

    Estuary Housing Association are aware that there are various degrees of flood warnings and flood alerts around the Essex coast and East Region, on Thursday 5th - Friday 6th December 2013.

    If you have an emergency between the hours of 5pm and 9am please call our emergency repairs telephone No. 0800 783 0496.

    For an update on flood warnings and alerts please see the Environmental Agency website click here or call 03708 506506.

    There is detailed advice for residents on the Essex Police website access this here.

    Further information on the latest warnings can be obtained by calling the Floodline telephone number 0845 988 1188. Please also tune in to your local radio station for updates.

    Essex Police
    Environmental Agency

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  29. Children’s Christmas Party - Friday 12th December03 December 2013

    Children’s Christmas Party - Friday 12th December

    As part of the South Essex Housing Partnership, We are working with other housing providers in the area to organise a Children’s Christmas Party and would like to invite your child/children, who are between the ages of 5 – 12, to attend.

    Thursday 12th December 2013, Time: 5 pm – 7 pm
    Centre Place Family Centre, Prospect Close, Southend-on-Sea, Essex SS1 2JD
    Click here for more information and to register for the party.

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  30. New development opened by Estuary's chair14 November 2013

    New development opened by Estuary's chair


    Ken Johnson, Chair of Estuary Housing Association formally opened a brand new housing development in Milton Road, Westcliff-on-Sea on Wednesday 30th October.

    The fabulous new houses built on a former Vauxhall garage site have been developed by Hollybook Developers at a cost of just over £3 million.  The Homes and Communities Agency provided funding of £340,00 which the balance being funded by Estuary Housing Association. Click here to read more...

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  31. Swapping your home with another tenant can be quicker and give you more29 October 2013

    Swapping your home with another tenant can be quicker and give you more


    Come along and talk to us about how you can swap your home with someone else and about how Welfare Reform changes are affecting you.

    There’s no need to book an appointment!
    Drop in on Wednesday
    6 November between
    11am – 1pm or 4.30pm – 6pm

    Click here for more information>>

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  32. Alan Gershlick Wall of Support10 October 2013

    Alan Gershlick Wall of Support

    Alan Gershlick, a Board Member recently retired after 9 years’ service.  To mark his retirement and the wonderful work Alan has been doing to raise money for the communities we work in we created The Alan Gershlick Wall of Support.

    Supporters of the Association were invited to sponsor a plaque on the wall bearing their company name and logo. Donations from the sponsors will be used to fund equipment and services for the people living on the Woodgrange Drive Estate in Southend-on-Sea. We are delighted that Alan has managed to raise £2,500 for the community and his fundraising work is really appreciated by residents and staff. Click here to read more >>

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  33. Kingswood Chase,Supported Living service with 24 hour support30 July 2013

    Kingswood Chase,Supported Living service with 24 hour support


    Service users who used to live at Sandy Lodge in Shoeburyness, a Registered Care Home, have moved into a wonderful refurbished home in Kingswood Chase, Leigh on Sea, which is a Supported Living service with 24 hour support.

    Click here to

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  34. 22 July 2013

    Estuary Providing a new Lone Worker system for staff

    We have a responsibility to protect our staff from incidents of violence,
    threatening behaviour and verbal abuse as well as, safeguard client confidentiality. 

    From 1 August 2013, our staff will use devices supplied by Connexion2 (Lone Worker Security)
    which will monitor and record incidents where staff feel their safety is threatened. Evidence, including video or audio recordings, obtained through these devices may be used in criminal and civil proceedings and/or to take local sanctions against alleged offenders.  

    If you require more information, please call 01702 462246.

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  35. 24 June 2013

    Thought about swapping your home?

    You’ll be able to:

    ● meet other people who want to swap homes

    ● find out how to swap your home with one better suited toyour needs

    ● speak with advisors from housing associations, local councils and Citizens Advice Bureau.


    For more information please call 0845 634 0635

    Thought about swapping your home - sponsors

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  36. 08 April 2013

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  37. 19 December 2012

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  38. Are you interested in scrutinising Estuary and improving services?26 April 2012

    Are you interested in scrutinising Estuary and improving services?

    Would you like the chance to scrutinise how Estuary work and make recommendations which ensure services are delivered to the best possible standard? If so, now is your chance to do just that. Join the Estuary Residents Scrutiny Committee (E.R.S.C) and get involved in:

    1. Inspecting Estuary’s services
    2. Scrutinising Estuary’s business decisions
    3. Making recommendations
    4. Helping Estuary to deliver service improvement.

    Click here to learn more about this great opportunity…


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