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Your Housing Officer

Housing Officers

A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the Office they may not be at their desk to speak to directly. Where this happens you will have the choice to leave a message for them and they will return your call. Alternatively if your enquiry is urgent the Housing Officer on duty that day will assist you.

The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with, but not exclusively:

anti-social behaviour
mutual exchanges
changes to tenancy
lettings
inspection visits of the property
home visits for rent arrears
evictions

**Our Housing Officers are:**
	Carla Taylor Carla is responsible for Maldon, Castle Point, Brentwood and Shoebury. Carla can be contacted on 01702 445263 or via email: carla.taylor@estuary.co.uk
	Aaron Real Aaron is responsible for Havering and the Woodgrange Drive Estate (WDE) Aaron can be contacted on 01702 445285 or via email: aaron.real@estuary.co.uk
	Jackie Butler Jackie is responsible for Southend (not WDE), Barking & Dagenham, Redbridge and Epping Forest. Jackie can be contacted on 01702 445259 or via email: jacqueline.butler@estuary.co.uk
	Madeleine Lipscombe Madeleine is responsible for Basildon, Braintree, Chelmsford, Uttlesford and the Woodgrange Drive Estate (WDE).. Madeleine can be contacted on 01702 445450 or via email: madeleine.lipscombe@estuary.co.uk
	Jenna Mansfield Jenna is responsible for Thurrock and the Woodgrange Drive Estate (WDE). Jenna can be contacted on 01702 445380 or via email: jenna.mansfield@estuary.co.uk
	Juliet Banks Juliet is the Leasehold Housing Officer. She is responsible for all shared ownership properties as well as our private retirement schemes, Pembridge and Oakham Court. Juliet is also responsible for market rent properties in the Rendlesham area only. Juliet can be contacted on 01702 445272 or via email: juliet.banks@estuary.co.uk