We want to ensure that the services we provide meet both our published standards and the needs of our customers. Your feedback is important to us and your complaint will be taken seriously. We use complaints to learn lessons as to how things could be done differently and to improve future services.
In the first instance please raise the complaint with the relevant member of staff. If you are not sure who this is, please call us on 01702 462246.
Click here to view our Customer Feedback Policy.pdf
Anyone who receives or requests a service from us and the people acting on our behalf, including:
You can also make a complaint online:
Note: Questions marked by * are mandatory
Last updated: 21 February 2014