Estuary wants to ensure that the services we provide meet both our published standards and the needs of our customers. All customer feedback is important to us and can be a complaint, suggestion, comment or compliment.
All feedback including complaints is taken seriously and we use it to learn lessons as to how things may have been done differently and to improve future services.
Where possible we will publish information on how we have made improvement resulting from your feedback.
Anyone who receives or requests a service from us and the people acting on our behalf, including:
If you are experiencing any difficulties in making a complaint please contact the Business Support Team on 01702 462246.
If you have recently logged an item of feedback with Estuary Housing, you can now complete our On-line Customer Feedback Survey to let us know of your experience.
We want to involve residents in helping shape future services. Find out more about the opportunities for you to become involved.
Last updated: 08 January 2013