Housing Officers

Please Note: If you are living in one of our Market Rent properties, then please call the Market Rent Team on 0300 304 5000 or email marketrent.team@estuary.co.uk Information about the Market Rent team is available at the end of this page - please click here.

A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the office, they may not be at their desk to speak to directly. Where this happens, you will have the choice to leave a message for them and they will return your call or, if your enquiry is urgent, the Housing Officer on duty that day will assist you.

The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with, but not exclusively:

  • Anti-social behaviour
  • Mutual exchanges
  • Changes to tenancy
  • Lettings
  • Inspection visits of the property
  • Evictions

If you are a tenant on the Woodgrange Drive Estate, a drop in service operates at Centre Place on a Wednesday between 2pm and 4pm. Here, you can speak with a Housing Officer about a number of issues. No appointment is needed, but please keep in mind that you may have to wait to see someone.

Housing Officer Details

West Team West Team Housing Officers are:
Natalie Schofield

Natalie Schofield - Senior Housing Officer

Natalie is responsible for the West Team Housing Officers.

Natalie can be contacted on 0300 304 5000 or via email: natalie.schofield@estuary.co.uk

Olaide Balogun

Olaide Balogun

Olaide is responsible for Basildon, Castle Point and Thurrock.

Olaide can be contacted on 0300 304 5000 or via email: olaide.balogun@estuary.co.uk

Jennifer Needham

Jennifer Needham

Jennifer is esponsible for Brentwood and Havering.

Jennifer can be contacted on 0300 304 5000 or via email:


Jenna Goodfellow

Jenna Goodfellow

Jenna is responsible for Chelmsford, Uttlesford, Epping Forest, Redbridge and Barking & Dagenham

Jenna can be contacted on 0300 304 5000 or via email: jenna.goodfellow@estuary.co.uk  

East Team East Team Housing Officers are:
Paul Murphy

Paul Murphy - Senior Housing Officer

Paul is responsible for the East Team Housing Officers.

Paul can be contacted on 0300 304 5000 or via email: paul.murphy@estuary.co.uk

Carla Taylor

Carla Taylor

Carla is responsible for Beresford Mansions and flats only on the Woodgrange Drive Estate.

Carla can be contacted on 0300 304 5000 or via email: carla.taylor@estuary.co.uk

Madeleine Argles


Madeleine Argles / Louise Cairns

Madeleine and Louise share the responsibility for Southend (not WDE), Shoeburyness and houses only on he Woodgrange Drive Estate.

Madeleine can be contacted on 0300 304 5000 (between 9:00am - 5:00pm Mondays and Tuesdays, and 9:00am - 12:30pm Wednesdays)  or via email: madeleine.argles@estuary.co.uk

Louise Cairns

Louise can be contacted on 0300 304 5000 (1.00pm - 5:00pm Wednesdays and 9:00am - 5:00pm Thursdays and Fridays) or via email: l.cairns@estuary.co.uk

Heather Orford

Heather Orford

Heather is responsible for Rochford, Colchester, Maldon, Tendring, Braintree, Suffolk and Manningtree.

Heather can be contacted on 0300 304 5000 or via email: heather.orford@estuary.co.uk

Market Rent Team

The Market Rent Team manage our Market Rent properties, which are located in the areas of Barking, Dunmow, Rendlesham, South Ockendon, Southend-On-Sea and Waltham Abbey. Please contact the Market Rent Team on 0300 304 5000, or email marketrent.team@estuary.co.uk

The team members are:

Market Rent Team

Market Rent Manager - Juliet Banks

Juliet Banks - Market Rent Manager

Juliet can be contacted on 0300 304 5000 or via email: juliet.banks@estuary.co.uk

Assistant Market Rent Manager - Alison Bunkle

Alison Bunkle - Assistant Market Rent Manager

Alison can be contacted on 0300 304 5000 or via email: alison.bunkle@estuary.co.uk