Housing Officers

Please Note: If you are living in one of our Market Rent properties, then please call the Market Rent Team on 0845 634 0635 or email marketrent.team@estuary.co.uk Information about the Market Rent team is available at the end of this page - please click here.

A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the office, they may not be at their desk to speak to directly. Where this happens, you will have the choice to leave a message for them and they will return your call or, if your enquiry is urgent, the Housing Officer on duty that day will assist you.

The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with, but not exclusively:

  • Anti-social behaviour
  • Mutual exchanges
  • Changes to tenancy
  • Lettings
  • Inspection visits of the property
  • Evictions

If you are a tenant on the Woodgrange Drive Estate, a drop in service operates at Centre Place on a Wednesday between 2pm and 4pm. Here, you can speak with a Housing Officer about a number of issues. No appointment is needed, but please keep in mind that you may have to wait to see someone.

Housing Officer Details

West Team West Team Housing Officers are:
Madeleine Hill

Madeleine Hill - Senior Housing Officer

Madeleine is responsible for the West Team Housing Officers.

Madeleine can be contacted on 0845 634 0635 or via email: madeleine.hill@estuary.co.uk

Olaide Balogun

Olaide Balogun

Olaide is responsible for Basildon, Castle Point and Thurrock.

Olaide can be contacted on 0845 634 0635 or via email: olaide.balogun@estuary.co.uk

Toyin Cole

Toyin Cole - Temporary Staff

Responsible for Brentwood and Havering.

Toyin can be contacted on 0845 634 0635 or via email:


Jenna Goodfellow

Jenna Goodfellow

Jenna is responsible for Chelmsford, Uttlesford, Epping Forest, Redbridge and Barking & Dagenham

Jenna can be contacted on 0845 634 0635 or via email: jenna.goodfellow@estuary.co.uk  

East Team East Team Housing Officers are:
Paul Murphy

Paul Murphy - Senior Housing Officer

Paul is responsible for the East Team Housing Officers.

Paul can be contacted on 0845 634 0635 or via email: paul.murphy@estuary.co.uk

Carla Taylor

Carla Taylor

Carla is responsible for Beresford Mansion and flats only on the Woodgrange Drive Estate.

Carla can be contacted on 0845 634 0635 or via email: carla.taylor@estuary.co.uk


Currently Vacant Patch - Enquiries to Duty Officer

Responsible for Southend (not WDE), Shoeburyness and houses only on the Woodgrange Drive Estate.

Duty Officer can be contacted on 0845 634 0635

Heather Orford

Heather Orford

Heather is responsible for Rochford, Colchester, Maldon, Tendring, Braintree, Suffolk and Manningtree.

Heather can be contacted on 0845 634 0635 or via email: heather.orford@estuary.co.uk

Market Rent Team

The Market Rent Team manage our Market Rent properties, which are located in the areas of Barking, Dunmow, Rendlesham, South Ockendon, Southend-On-Sea and Waltham Abbey. Please contact the Market Rent Team on 0845 634 0635, or email marketrent.team@estuary.co.uk

The team members are:

Market Rent Team

Market Rent Manager - Juliet Banks

Juliet Banks - Market Rent Manager

Juliet can be contacted on 0845 634 0635 or via email: juliet.banks@estuary.co.uk

Assistant Market Rent Manager - Alison Bunkle

Alison Bunkle - Assistant Market Rent Manager

Alison can be contacted on 0845 634 0635 or via email: alison.bunkle@estuary.co.uk