Housing Officers

A Housing Officer deals with a variety of things every day. They each have an area to manage which we refer to as their ‘patch’. The Housing Officer can have up to and sometimes more than 600 homes in their patch. As the majority of their time is spent out of the office, they may not be at their desk to speak to directly. Where this happens, you will have the choice to leave a message for them and they will return your call or, if your enquiry is urgent, the Housing Officer on duty that day will assist you.

The Housing Officers' main role is to assist Estuary’s residents with more detailed enquiries and concerns about their homes and communities. They deal with, but not exclusively:

  • Anti-social behaviour
  • Mutual exchanges
  • Changes to tenancy
  • Lettings
  • Inspection visits of the property.

If you are a tenant on the Woodgrange Drive Estate, a drop in service operates at Centre Place on a Wednesday between 2pm and 4pm. Here, you can speak with a Housing Officer about a number of issues. No appointment is needed, but please keep in mind that you may have to wait to see someone.

For if you are a Market Rent tenant, please click here for details on the Market Rent Team

Housing Officer Details

West Team West Team Housing Officers are:
Natalie Schofield

Natalie Schofield - Senior Housing Officer

Natalie is responsible for the West Team Housing Officers.

Natalie can be contacted on 0300 304 5000 or via email: natalie.schofield@estuary.co.uk

Louise Cairns

Louise Cairns

Louise is responsible for Basildon, Castle Point and Thurrock.

Louise can be contacted on 0300 304 5000 or via email: l.cairns@estuary.co.uk

Jennifer Needham

Jennifer Needham

Jennifer is responsible for Brentwood and Havering.

Jennifer can be contacted on 0300 304 5000 or via email:


Jenna Goodfellow

Jenna Goodfellow

Jenna is responsible for Chelmsford, Uttlesford, Epping Forest, Redbridge and Barking & Dagenham

Jenna can be contacted on 0300 304 5000 or via email: jenna.goodfellow@estuary.co.uk  

East Team East Team Housing Officers are:
Paul Murphy

Paul Murphy - Senior Housing Officer

Paul is responsible for the East Team Housing Officers.

Paul can be contacted on 0300 304 5000 or via email: paul.murphy@estuary.co.uk

Josie Kershaw-Downes

 Josie Kershaw-Downes

Josie is responsible for Beresford Mansions and the flats only on the Woodgrange Drive Estate.

Please call 0300 304 5000 for assistance.

Denis Gilbert

Denis Gilbert and Jenna Mansfield

Denis and Jenna share the responsibility for Southend-on-Sea (not WDE), Shoeburyness and houses only on the Woodgrange Drive Estate.

Please call 0300 304 5000 (between 9.00am - 5.00pm Mondays and Tuesdays, and 9.00am - 12.30pm Wednesdays)

Jenna Mansfield

Jenna can be contacted on 0300 304 5000 (1.00pm - 5.00pm Wednesdays and 9.00am - 5.00pm Thursdays and Fridays) or via email: jenna.mansfield@estuary.co.uk

Heather Orford

Heather Orford

Heather is responsible for Rochford, Colchester, Maldon, Tendring, Braintree, Suffolk and Manningtree.

Heather can be contacted on 0300 304 5000 or via email: heather.orford@estuary.co.uk