Have Your Say

Estuary wants to ensure that the services we provide meet both our published standards and the needs of our customers. All customer feedback is important to us and can be a complaint, suggestion, comment or compliment.

All feedback including complaints is taken seriously and we use it to learn lessons as to how things may have been done differently and to improve future services.

Where possible we will publish information on how we have made improvement resulting from your feedback.

How we define customers

Anyone who receives or requests a service from us and the people acting on our behalf, including:

  • Residents
  • Leaseholders
  • Service Users
  • Applicants for accommodation
  • Neighbours of Estuary properties
  • Consultants and contractors
  • Job applicants
  • Advocates for residents with special needs
  • Creditors

You can now log feedback online.

If you are experiencing any difficulties in making a complaint please contact the Central Services Team on 0300 304 5000

If you have recently logged an item of feedback with Estuary Housing, you can now complete our Online Customer Feedback Survey to let us know of your experience.

 

Get Involved

We want to involve residents in helping shape future services. Find out more about the opportunities for you to become involved.